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March 2025 by Galvin Hoopes
Tried to get an extension on our lease for an additional month as we are moving and need extra time on the house we are closing on. We asked this 4 months prior to our lease being up, the leasing office was not willing to help us even though we currently reside here and have for 5 years. They raised the price on our rent for an additional month an extra $1,000 and weren’t willing to work with us at all. Sad to see considering we have lived here for so long and haven’t missed a single payment or ever been late. Make sure to structure everything EXACT up front because they will not help you out down the road!
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June 2024 by Diamond Winbush
We have been without water for 4 days now. We have been told that answers are coming but we have not heard back. The communication was that we would be without water one night (overnight) that has now turned into four days. I had to cancel a baby shower I had planned for months at the last minute due to no running water. Work orders have not been updated. Residents here pay thousands a month to live and yet we do not have the basics of running water. Unable to cook, unable to clean.
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April 2024 by Qianyu Guo
Reflecting on my experience after living here for some time, if given the opportunity to choose again, I would avoid renting this place. There are numerous issues.
Firstly, echoing the sentiments of a previous tenant, the leasing office demonstrates blatant disrespect towards individuals on visas. When I relocated out of state while still under a visa, they questioned my "legal status." Despite my valid visa undergoing a renewal due to a job switch, they adamantly refused to allow me to sign the lease without an updated visa. Upon returning with the updated document, I was informed that the previously quoted price of $1350 per month for a studio was no longer valid, and I was required to pay $1550 instead. With limited time to secure alternative accommodation post-move, I reluctantly leased this place. Looking back, it's evident that their practices were unjust and exploitative, particularly towards visa holders.
Secondly, some staff members exhibit a concerning lack of competence. Last year, an intern repeatedly contacted me requesting my updated renter's insurance, despite my sending him the necessary documents three times over the course of six months. His inability to manage email correspondence was frustrating and indicative of a larger issue within the management team.
Thirdly, noise pollution is a persistent problem. The cacophony emanating from the trash chute disrupts sleep, while the thin walls offer little respite from the constant bickering of neighbors. Despite raising concerns with the management, their indifference to the situation is disheartening, knowing that breaking the lease would be a cumbersome process.
Lastly, the policy of charging $50 to unlock a door if one is accidentally locked out is exorbitant and unreasonable.
There are more issues that I can't even count...
The only redeeming aspect of this place is the maintenance team, who consistently display kindness, helpfulness, and promptness in addressing issues. However, their commendable efforts are overshadowed by the incompetence and apathy of the management.
If you are looking for a pleasant living environment, I strongly advise against investing your money here. Look elsewhere to avoid the pitfalls and frustrations of residing in this building.
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December 2023 by Amy H.
I was ready to sign a lease and had gone through the application and approval process only to find out after paying all the fees that I needed to be present on the day the lease started to get my keys or they needed to change the lease start date and regenerate the rent quoted. In the time the broker I used and I spoke with and emailed, no one ever mentioned this and they knew I lived two states away. I had only a few days to figure it all out, rearrange my schedule, and consider paying almost $900 for a plane ticket for an in-and-out flight for a 1-2 hour time slot to get keys and go back to my home state. My situation and need for a part-time apartment in Chicago was made upfront and they were not transparent about the process. When I shared I couldn't get there in 2 days without costing me a significant amount and a great deal of stress and gave them a date I could be there, they came back with an over $200/ month rent increase!!! They had several of the units I wanted available and I was willing to sign the lease and pay on the lease start date and come 11 days later for keys, but no! Also, the income verification was far too complicated and it was clear they had no idea how to verify self-employment income. I also found out they changed my application information and did not tell me why. When I confronted them they gave me a strange answer that made no sense and was inaccurate. I became very worried about their integrity and transparency and said forget it! All other places I spoke to said this was not really a thing and they would have worked with me and that changing the income presented without communication is not the norm. I now know I will never consider this location again and am very frustrated I lost the admin fee because they were not upfront. Nowhere in the paperwork does it state that I needed to be present-day of lease start!
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November 2023 by Lehman Robinson
I lived here for two years and only moved due to relocating out of state. Location is ideal for South Loop (Trader Joe's behind building, Jewel Osco - 5 minute walk, Lakefront ~10 minute walk and Roosevelt Station ~5 minute walk, Museum Campus Metra Station ~ 5 minute walk). The building staff (front desk security, maintenance staff, leasing/management teams) are all amazing. Whenever we needed something fixed (which was maybe 2 times during my stay) they were swift and always followed up to ensure the issue was resolved. I would definitely recommend this for anyone moving to Chicago or anyone looking to be close to downtown but not in the heart of the hustle and bustle of the city!
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November 2023 by arnish sahai
I have loved this community from the beginning. The door staff is very nice and the neighbors are lovely and friendly. What makes it more amazing is it's prime location and accessibility to everywhere
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October 2023 by Jason Belanger
Worse pets owners in Chicago live here. Leaves their dogs out on the roof to bark til 1030p every night. No care for anyone else. Should be abuse to just leave your dog out on a 5x5 piece of concrete roof to bark all night. If you are one of those people you are a horrible person know that. Management you already know you're horrible if you just read your other review so I expect nothing different.
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May 2023 by Joshua Wasil
Been here for a little over 2 months now, and I love this building. Super happy I decided to live here.Super super fairly priced compared to other similar buildings in Chicago. You can’t beat this location, directly off the park and Lake Michigan & surrounded by multiple cafes & grocery stores. Quick Uber to anywhere in the city.My 1 bed 1 bath is very spacious and completely renovated. More than enough room for guests to stay over. Amenities are super nice. I have also never had an issue with the temperature in my unit. My heating and cooling system seems to work great and be responsive. Staff is also super nice and helpful.I definitely recommend this building and will pry stay for Atleast a few years if all remains this pleasant
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May 2023 by Jeffrey Yokup
Building has a serious cockroach problem. I've seen them in the laundry room, the staircase, and my unit multiple times. If they're on the twentieth floor, they're in the whole building.
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April 2023 by Arielle Sykes
I have lived here for over two years and, if I would have known what I know now about the HVAC system, I would have never moved. As I am typing this, it is currently 84 degrees in my unit. Because of the 2-pipe system, the heating has to remain on based on dates and not the temperature outside, which is quite unfortunate living in Chicago where the weather can fluctuate. During the summer to fall transition, a few times during the winter season due to excessive building heat in the hallways seeping through my door, and now the winter to spring transition, there is no AC when it is 60 degrees or higher outside, so residents suffer. I have windows open, blackout blinds down until the point where the windows are cracked to prevent the sun from coming in, two area fans on high, and room doors open for circulation, and it is still 80+ all day/night. I have spoken to at least 12 other residents on different floors and they complained of the same, although everyone does not always report to management. This is a true dealbreaker and is unfortunate, so thankfully I found a building with the 4-pipe system to move into once my lease is up. Otherwise, the building isn’t that terrible.
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April 2023 by Arielle S.
I have lived here for over two years and, if I would have known what I know now about the HVAC system, I would have never moved. As I am typing this, it is currently 84 degrees in my unit. Because of the 2-pipe system, the heating has to remain on based on dates and not the temperature outside, which is quite unfortunate living in Chicago where the weather can fluctuate. During the summer to fall transition, a few times during the winter season due to excessive building heat in the hallways seeping through my door, and now the winter to spring transition, there is no AC when it is 60 degrees or higher outside, so residents suffer. I have windows open, blackout blinds down until the point where the windows are cracked to prevent the sun from coming in, two area fans on high, and room doors open for circulation, and it is still 80+ all day/night. I have spoken to at least 12 other residents on different floors and they complained of the same, although everyone does not always report to management. This is a true dealbreaker and is unfortunate, so thankfully I found a building with the 4-pipe system to move into once my lease is up. Otherwise, the building isn't that terrible.
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March 2023 by Daniel Golyzniak
They are not taking responsibility to the damage caused to my car.
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March 2023 by Bob Smith
Cons: Building has cockroaches
Pros: Front staff is nice
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March 2023 by Chloe Zhou
My husband and I have been residents here for almost a year now, and we honestly have nothing to say but great things! It’s at a super convenient location - 2 grocery stores just 5 minutes away, transportation is great. We love that we can always take walks in Grant park and picnic at the lake front of the museum campus. The building itself is very well managed, doormen are super polite and helpful. All of our maintenance requests are handled very quickly. The unit we lived in had great amenities. For the price we paid this place was a steal!
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February 2023 by Fiona su
My review is only based on the leasing office. Be prepared to be treated disrespectfully based on your immigration status!!! First time we visited the building we liked the views and the location (the building itself is a bit outdated but not a deal breaker). When time came to decide which building we were going to move we went back to see the available apartments. In order to see them the lady asked us for an ID. We showed them the ID issued from an EU country we use everywhere in USA and to cross borders in Europe but was not enough to tour this building. Fun fact, we used the same IDs the first time and was ok. We had to come back with our passports. Once in possession of our passports the lady started to go through them.Very disturbing! I have crossed many borders, nobody has ever gone through my entire passport!!! Then she had the audacity to ask us if we had valid visas !!!! 1. I might have dual citizenship 2. I might have a green card. 3. None of your business. If your policy is that foreigners should show proof of being in the country legally that’s fine but tell people that and don’t go through their passport. And as a grand finale,before visiting the second time we saw that they had an offer, you get a discount if you visit for the first time and then sign the lease. When we asked about that the lady said that it was not possible for us since we had already toured before, she had us in the system already…! So why all the drama about our IDs? Very unpleasant experience, what a disgraceful place.
