Empire Cooler Service provides nationwide leasing and preventative maintenance for commercial ice machines and refrigeration. They offer a wide range of equipment, including ice makers, bins, dispensers, refrigerators, prep-tables, refrigerated display cases, walk-in coolers, and freezers. Customers appreciate their prompt and helpful service, especially in urgent situations like ice machine breakdowns. Technicians such as Wade, Hector, Santiago, and Oscar are praised for being professional, thorough, and going above and beyond to ensure equipment is fixed efficiently and properly. Wade, in particular, is noted for fixing multiple issues quickly and bringing extra parts to avoid multiple trips. Hector and Santiago are recognized for their above-and-beyond service, taking the time to explain issues and assist with cleaning arrangements. While some customers experienced delays in scheduling appointments, the overall service quality and expertise of the technicians make Empire Cooler Service a reliable choice for commercial refrigeration needs.
Had a great experience working with Empire Cooler for our annual event! With over 100+ exhbitors, we were grateful to have a reliable ice service on hand and had a great experience working with them. We have been partnering with Empire Cooler for many years and can't recommend them enough!
February 2025
Jonathan T. and Juan R. did a great job connecting our ice machine for our coffee shop. They have good energy and good customer service. It was a pleasure to be around them both. Thanks to the both of them. They represent empire well.
September 2024
Oscar and Tapia who are the service technician who came to clean the ice machine and the service was excellent and both technicians are very knowledgeable and friendly and competent in their skills. I highly recommend that anyone who has an empire ice machine and needs service ask for these two technicians.
