-
March 2024 by Marsha Fujimagari
I had significant work done to my Lexus. Body work and eventually had to get suspension and alignment work due to the nature of the collision. Alex was great. He kept me informed and even though the repair took longer due to issues encountered, he had my car back to a safe driving condition and looking great. Their online notification process is nice and the work with the insurance was all done by them. I highly recommend Alex and Crash Champions
-
February 2024 by Ajibade F.
Title: Exceptional Service Under New Management at Crash Champions!I've had the pleasure of visiting Crash Champions for three incidents, and while the first two were satisfactory, it was the third experience that truly stood out. Since Kevin took over as manager, the level of care and attention to detail has been exceptional.From the moment I walked in, the front staff greeted me with warmth and professionalism. Their reasonable approach made me feel valued as a customer. Under Kevin's management, the service has exceeded my expectations. He's gone above and beyond to ensure that not only my vehicle but also my needs as a customer are well taken care of.Thanks to Kevin and the entire team at Crash Champions, I can confidently say that I've found my go-to place for all my automotive needs. Their dedication to excellence and customer satisfaction is commendable. I highly recommend them to anyone in need of reliable and top-notch service!
-
January 2024 by Andrea Henderson
They took really good care of me! Communicated well, and returned my car to me within a reasonable time even with the holidays.
-
January 2024 by corine smith
I had a terrible experience with this shop. It was recommended by geico. My car was in the shop for three weeks for small work. When I was told that my car was ready after about 2 weeks, I went to get it, paid my $1000 deductible and then was told the vehicle was not ready and that it failed calibration as they were driving it out of the lot to give to me. I had to wait five more days for them to fix the issue they had to “further investigate”. Also, after receiving my car, items were stolen from the inside. They took my car vacuum, car freshener, multiple perfumes, and lotion. I called them about it and they said they’d check the detailing area and that nothing was there. So far my car is fine, but the customer service and wait time is terrible.
-
December 2023 by Anna Lopez
It’s been several months of me reaching out to them for an estimate. I had an appointment brought the car in they took pictures said they’d follow up in a couple days. They didn’t so I called and left 2 voice mails a couple days apart. No reply. I called a couple weeks later phone person tells me they don’t get their voicemails. Get told I’ll get a call back. Doesn’t happen. I call another 2 weeks later expressing my concern. No call back. I call again and manage to speak with the estimate specialist he apologizes profusely says he has the pictures says ball was dropped because personnel changes (he was the guy I worked with from the start, though.) whatever he says I’ll get this quote to you by Monday latest. I believe him. Monday comes by, nothing. A couple days later I call again ask to speak with manager. They say manager is busy I’ll get a call back they ask if I want to speak with writer and I said no, just the manager please. I express that despite all of this awful communication I just want to get my car fixed. It’s been months. I never got a call back from the manager. Not once did I give anyone attitude I just patiently waited for them to do as they say and they have yet to do so. It’s been months. The opportunity to make this right exists. The moment I go else where the opportunity goes away and my review becomes a permanent fixture here and on other platforms.
-
December 2023 by Google user
It’s been several months of me reaching out to them for an estimate. I had an appointment brought the car in they took pictures said they’d follow up in a couple days. They didn’t so I called and left 2 voice mails a couple days apart. No reply. I called a couple weeks later phone person tells me they don’t get their voicemails. Get told I’ll get a call back. Doesn’t happen. I call another 2 weeks later expressing my concern. No call back. I call again and manage to speak with the estimate specialist he apologizes profusely says he has the pictures says ball was dropped because personnel changes (he was the guy I worked with from the start, though.) whatever he says I’ll get this quote to you by Monday latest. I believe him. Monday comes by, nothing. A couple days later I call again ask to speak with manager. They say manager is busy I’ll get a call back they ask if I want to speak with writer and I said no, just the manager please. I express that despite all of this awful communication I just want to get my car fixed. It’s been months. I never got a call back from the manager. Not once did I give anyone attitude I just patiently waited for them to do as they say and they have yet to do so. It’s been months. The opportunity to make this right exists. The moment I go else where the opportunity goes away and my review becomes a permanent fixture here and on other platforms.
-
December 2023 by Anna L.
I've been trying to get an estimate from them for months now. Set up an appointment, took my car in, they snapped some pictures, and said they'd follow up in a couple of days. But they didn't. Left two voicemails a few days apart--no response. Called again after a couple of weeks, and they claimed they don't even check their voicemails. Waited another two weeks, called again, expressed my frustration--still no callback. Finally got through to the estimate guy who was apologetic after his manager was informed that I had been waiting this long. He blamed it on staff changes, which didn't make sense because he's been my point of contact from the start. Anyway, he promised the quote by Monday. Monday passed, and nothing. Gave them a few more days, called again, asked for the manager. They said the manager was busy, promised a callback. They asked if I wanted to be transferred to the estimate writer, I declined, he knows my number and has yet to use it, so I insisted on a manager. Even though I've been patient and polite, not a word from the manager or the guy who writes the estimate. My insurance hasn't heard from them either. I haven't been confrontational, just patiently waiting for them to keep their word. But here we are, months later, and they still haven't followed through. They've got a chance to fix this, but if I take my business elsewhere, that chance disappears. And you can be sure my review will reflect this experience.
-
November 2023 by Eric Grover
They made my car good as new...
-
October 2023 by Liliana Huijon
The worst experience ever. This shop was recommended by State Farm. The first time my vehicle was brought to this shop they took almost over 3 months. Unorganized, we had to be the ones to follow up almost all the time. Communication sucked and the receptionist almost always had an attitude. The 2nd time my vehicle was brought to the shop they had it collecting dust for almost 2 months. It was brought in on July and they didn’t start working on it until the end of august all because their communication with the customer and the insurance company sucked. Never again. Won’t ever recommend and I wish we would’ve learned our lesson from the first time!
-
October 2023 by Kenneth Dixon
My car was serviced by Kevin Acevedo. His crew did and excellent job on my car and they were very professional.Thank you for a job well done.Services: Electrical repair
-
September 2023 by Carmina R.
Vanessa was wondering. Very informative and extremely pleasant. Kevin was great he explained and guided me through the work that was done on my car. The mechanic even gave me great information about my Subaru. . Great service and atmosphere, I would definitely recommend.
-
June 2023 by Goh Chin
I went to pick up the car with my niece. The first step I walked in the shop, it's amazing. The shop makes you feel this is the right professional place you could count on them to fix your car. They fixed any cars, from luxury to the basic model vehicles. Their services provided were excellent, from front desk to the mechanic service man. They could turn your damaged old car to a looked like new car. My niece and me were fully satisfied with the condition of the car repaired, absolutely amazing service. It was a great great experience, it's highly recommended shop.
-
June 2023 by UncleRay TheCook
Hello. Best. Best repair shop I ever been to. My car runs like. Dream , Friendly and respectable people for the seniors.
-
May 2023 by Vatsala Kumar
This location was approved by my insurance, so I brought my car here for some scratch repairs. They were able to get my car in very quickly and finished it up almost a week before the estimated date. They were professional and communicative throughout the process, and my car was returned washed and cleaned. The repairs look great.Service: Painting
-
May 2023 by Unique Jazzmin
I recently had to take my car to Crash Champions for some repairs after my insurance company recommended them. Unfortunately, my car had experienced a theft attempt, which resulted in me needing my steering wheel column repaired. Dealing with theft and insurance can be quite stressful, but Crash Champions made the experience as positive as possible given the circumstances.The shop was clean and well-maintained, and the staff was extremely accommodating. They even offered complimentary coffee and tea while I waited. Additionally, their team kept me informed throughout the process via email and phone, so I never felt lost or out of the loop. Although I can't speak to whether their prices are competitive or not, as my insurance covered the repair after I paid my deductible, cost wasn't a major concern for me.Recently, I had to take my car back to the shop due to a repair mishap that required some reprogramming. However, I was pleasantly surprised by the amazing customer service I received. I made sure to notify the shop before leaving, and they immediately fixed the issue and even reimbursed me for my Uber ride. Their swift action and willingness to go above and beyond left a lasting impression on me. I was highly impressed and will definitely be returning in the future.Services: Electrical
