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February 2024 by Emma Tonn
This is the worst internet company I have ever dealt with. They have been unprofessional and downright dangerous throughout the entire process. We have had issues with our wifi since our neighborhood started using this company and it hasn't been resolved once. At this point between me and the other person I live with we have spent a dozen hours with a tech in our home or on the phone with these people. Now I wouldn't call a company dangerous or unprofessional lightly. I made a phone call to customer service and one of their agents proceeded to tell me that he was "currently in bed" and "hasn't even put clothes on yet" because of the work from home policy they have. Aside from that interaction, we have been unable to gain appropriate Internet speeds the entire time they have been our provider. At one point because of incorrect installation there was water pouring into our home from one of the wires THEY installed. Not once have we been able to get in contact with a manager to discuss these issues but we have had techs come out to our home every single week for the past month. This has been the most horrific experience. As two people who work from home, we have actually been losing money from low wifi speeds. While I was on the phone with customer service yet again today (I was on hold for 28 minutes to even reach one) he was completely rude to me, not to mention our speeds when a speed test was completed yet again, remain at 26.16 for download despite paying for speeds of 500. Don't walk away from this company, RUN!
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February 2024 by Audrey Conley
Larney is a great tech has did the best job
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February 2024 by sam morrar
Always work with Matt, very personable knows what he's doing. This time he brought Collin, great guy
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February 2024 by Leydi Sánchez
Great experience! I moved to a new apartment this weekend and had issues activating the internet. Support tried to help me but unable to do so over the phone, so they sent technicians out first thing. Colin and Matt were timely, and fix the issue very promptly! They were polite and respectful. Overall great experience!
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February 2024 by Homy Chamanara
Larney was a very good and professional technician. He did an excellent job connecting the internet and my DirecTV stream box.
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February 2024 by Stephanie Zhang
Matt and Collin fixed my internet issues right away. Good to call in the professionals. Big thanks!
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February 2024 by Jake Grey
Larnie had phenomenal customer service and was very personable. We been through 3 service calls and finally he got it taken care of! Thanks Larnie!
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February 2024 by Panda Mcpanda
There is no universe where this company has 4.9 stars. I have constant disconnects and packet loss. Called them 11 times no with no fix. Very nice staff, but 56k from 1996 has a more stable connection then what they provide. Can't work from home, can't game. Absolute garbage of Internet
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February 2024 by K P
Collin & Larney are the best!! So fast and professional!
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February 2024 by Mark Jaroszewski
Vernon was great! True pro!
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February 2024 by Kevin Van Eck
Hector with Zentro was friendly, fast, knowledgeable, and resolved the issue immediately. Thank you!
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February 2024 by Sean Bosack
Tom was great. Very knowledgeable helpful and patient with my technology struggles
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February 2024 by Kristine Birkmane
Hector did a phenomenal job!!! Very pleased with his work. He identified right away that the jack was broken. He replaced it and rebooted the wifi router. Even more, he recommended a better wifi router that the one I currently have. Lastly, now I have 500 Mbps internet speed from ~30 mobs spotty Internet. THANK YOU, HECTOR!!!
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February 2024 by Elizabeth Lovero
Great speed at great price. We had great in-person help from Matt and Colin as well as Joy over the phone to help us get the speed and service we need to work from home. Really grateful for their hard work and commitment to resolving our issues.
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February 2024 by Maddy Finn
Larney and his trainee were fantastic! There was an issue with the compatibility & configuration of my router and they were able to leverage support from the house line to make my router work!
