-
January 2024 by pennie lewis
Giovanni has the best customer service ever. Took care of us on this blizzard and made us feel welcome and was not rushed at all. He was very patient with us. If you need storage ask for him!!!
-
December 2023 by kimberly gatica
The customer service has been amazing! For some reason my code wasn't working and I was able to get a hold of a customer service agent past office hours who got my issue resolved. The facility is well-kept and in addition, I did my rental online, but I mentioned to them over the phone if there was a possibility to pre-pay my rental four months in advance and they allowed for me to do so easily over the phone! Great facility with great staff overall.
-
December 2023 by Francisco boyas
The information and help I needed was met with the most respectful standards in customer service. I believe her name is Lisa forgive me if I’m wrong. But she so amazing and made this process so easily. Definitely have my recommendations.
-
December 2023 by Gigi Feliciano
Came in with a friend who has a storage at this location. Facility is really clean, easy access, push carts were available. We bombarded Lisa with questions and she was so sweet and patient with us. Definitely recommend this place.
-
December 2023 by O Ok
Recently did a move out from here because we were moving to the suburbs. The other location were giving us a hard time about changing the last four code for security purposes and they were giving us a hard time. Out of curiosity I asked Giovanny about it and the company policy. He explained to us in detail what they can/cannot do. End of story he went above and beyond and changed it for us. It was something so unexpected and he didn’t have to do it but he did. My boyfriend has been an Extra Space Storage customer at this location for years and really likes the location, how clean/well taken care of and the customer service. I became to like this location as well when I started renting here.Thank you Giovanny. Even though the gesture you given us may be small it sure has made a huge impact.
-
December 2023 by Manny M.
The manager, Jovanny, failed to disclose the storage company's limitations on items allowed for storage. After checking the items I was moving in and out, he suddenly informed me that I had three days to vacate the premises. My use wasn't for storage but for selling and restocking items, none of which remained for longer than a month. I would avoid if you're using this place for business. I was also told my items would attract pests when I have seen many people move in dirty furniture and even bird cages which would raise a greater concern than I was.
-
November 2023 by Michèle L.
Be careful when choosing this company. They start their rates at an affordable rate, then will go up at an extortionate rate. I rented a small 10x20 unit for $110 monthly, then not even 3 months later they increase the rate to $175 a month. You are not locked in at whatever rate you start at after speaking to their receptionist I learned that they can raise the price as frequently as they wish during the duration you choose to stay with them. Times are already tough enough, I can understand a $10-$30 increase but $65? That’s unfair. It would be cheaper to rent a truck and simply relocate. Which is why I’ll be removing my belongings to another storage company.
-
November 2023 by Matthew C. Temple
Wonderful staff and clean. Corporate, however, is another story. They’ll double your rent after a couple months. I heard the same from others. Yuck
-
November 2023 by Robert Madison
Great prices and knowledgeable staff. They are always willing to find the best storage space for you. The inside and outside storage areas are always clean and I never worry about my items. I would recommend this place to anyone.
-
October 2023 by Thea E
I got my storage space online and on sale. I wanted to see it before moving. I came the day before my move-in date, and Lisa was very accommodating. She showed me the space and explained how everything works.The storage space is clean and safe. There's a small parking space.Great customer service! Lisa is a gem.
-
September 2023 by rosalee matta
Lisa was great. Great customer service and great knowledge of the storage process. Will definitely recommend to other people.
-
September 2023 by Maria Galang
Lisa is the BEST!!! Very friendly and accomodating..The process was fast and easy,, The place is nice and secured as well. Would recommend this place…
-
August 2023 by Charles Staley
We had visited several possible storage facilities for the purpose of storing enough furniture from our existing home to serve us in a smaller apartment. We were very impressed with both the personnel and facility at McCormick and Devon. Everyone was helpful and the facility was clean and secure.
-
August 2023 by Kim H
Do not trust this place. You get a good rate at the beginning but it immediately starts getting increased. You don't have the option to get a rate that you can keep so they get your business and then keep raising rates. While it is nice and clean, I just got my fifth rate increase in two years. I am moving out and going to a place I can trust.
-
July 2023 by Lesley Timpe
My friend used this place for her storage prior to moving across the country and they were so incredibly accommodating. I’ve been helping my friend with her move and witnessed the high level of customer service of Extra Space Storage first-hand. Giovanni was extremely polite, friendly and helpful, simply the BEST! Alleviated a lot of stress. The facility is very clean and well organized. I’m planning to use this facility next time I need a storage space and I highly recommend Extra Space Storage to anyone looking for storage. 5 stars! Thank you Giovanni!!!
