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June 2023 by Sydney B.
Were not helpful when explaining where the self print service was located or how to use it. Could've made themselves useful instead of complaining about their jobs while customers were in the store today.
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June 2023 by Bailey B.
The "manager" Adam is the most insufferable human I've ever met. he is god awful. extremely sarcastic, clearly hates women. I waited patiently for 30 minutes, while other customers were impatient. He treated me like dog sh*t, I was nothing but kind to him, I could tell he wasn't having a best morning. he kept interrupting me and refusing to listen to me when I had already told him I paid for packaging. making a little side comments, belittling everyone in line. words cannot describe how rude this man is. I'm actually blown away.. How is this man a manager? Adam as a manager is a disservice to the company FedEx, I will still be using the company, but never going back to this location. its a good day to not be adam, i would wish him help but i have zero empathy for this man. The other reviews about him solidify all of this.
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June 2023 by Bob Humbard
Stopped in to print an oversized copy of my family tree before flying to England the next day. I had taped together several smaller pages and wanted the family tree on one large sheet. Melvin jumped in right away to help me and provided awesome customer service. The finished product was exactly what I wanted. Thank you, Melvin!
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May 2023 by Nicole G.
Melvin is helpful and kind! My go to in this area for shipping because of the positive customer service experiences.
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April 2023 by Karla Wence
I work for a company that regularly uses FedEx to ship things across the country. I normally go to the FedEx Ship Center at 3001 N Clark St, I decided to walk over to a closer FedEx and immediately regret it. Store manager, who I believe is named Adam based on other reviews was in an absolutely terrible mood. He seemed inconvenienced by me needing something shipped out. I requested if I could pack my shipment myself since there was a miscellaneous mix of items going into my box and he tried to make me feel stupid for even answering. Save yourself from irritation and visit the staff at the location on Clark St, they're much more pleasant.
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March 2023 by Judicious Z.
SERVICE PROFESSIONAL. FRIENDLYMelvin and the other desk agent orchestrated a stream of customers efficiently. Top Service. I'll make an effort to use this Fed Ex in the future.
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March 2023 by Hannah Q.
I unfortunately have no choice but to continue to frequent this location as it's the only FedEx near me. Adam, the manger of this location is one of the rudest, most condescending, patronizing individuals I've ever met. I am a regular at this location and Adam still treats me as though I've never sent an envelope in my life. On one of my most recent visits, I had an old UPS label in my hand, with the address of someone who I would be sending a FedEx package to. I was waiting to be helped by a different worker and Adam, who was helping another customer at the time, interrupted what he was doing to let me know that "just so you know, that's a UPS label and we won't be able to do anything with that here". Thanks Adam, I f****** know!This guy has swiftly made himself my nemesis and I try to avoid all interaction with him when I go in. If I am doomed to be 'helped' by Adam, it's surely a day ruiner.
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February 2023 by Matthew Tobel
The employees at this location are unhelpful and have serious attitudes around customer service. Do yourself a favor and find another location .
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January 2023 by Anne B.
I drove to this location at 744 W Fullerton Ave yesterday at 4:15 pm to drop off a ground package for a customer. I picked this location specifically as it has a 5pm ground shipment cut off. The driver was there when I drove up and my son walked the package in. When he handed it (with pre printed label) the person behind the counter looked at him and said what is in it. He said lip products from my mom's company and the person gave him a suspicious look and said "well we will see about that". He is 19 and well mannered and groomed. They treated him as if he was up to something and when he got back in the car he relayed this and said he thought they might search the package. I checked on the portal today and it says "shipping exception", no explanation. I called the store and spoke with Keyanna Freeman who gave me attitude, told me the ground person came early yesterday and after taking a lot of time to look up the tracking said it is still sitting there 24 hours later. When I expressed my frustration she said with a sarcastic voice "I told you that the ground person came early". When I said they cannot publish 5pm and then not have a pick up or even tell the customer who is physically walking a prepaid package into the store - she said oh yes they can. Fed Ex service is horrendous. You pay a huge premium and they don't care to even try to get your package out. I went out of my way to drive to a location that had published deadlines for a service that is their entire reason for being and they could not care less. Looking at the reviews for this location I would avoid it at all costs. I will switch to my local UPS store where they are incredibly friendly.
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December 2022 by Azra Attraction
Associate Melvin Stewart was exceptional. He helped me with FedEx services and went above and beyond. Even showing me how to use features on my phone. He was very knowledgeable and friendly. I recommend this location because of the phenomenal customer service.
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October 2022 by Liam D.
Employees starring off into space unable to help customers, just referring them to go home and do everything online. Why even have them or have a store? Just have a drop off store and get rid of retrain these inept employees. They don’t know how to do anything m!
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August 2022 by Anna T.
The first time coming here I just wanted to print something, I thought I could just email it in, but you can't, the store manager Adam was so rude about it, that I left. This location is a 5 minute walk from my house so I went hoping I would get someone new, got Adam again. I have never had issues printing stuff before but he made it a huge deal, making me believe my request has never been done before. Sad to see he has so many negative reviews, will have to start going to a different location.
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August 2022 by Cody R.
Online listing of services was incorrect which I learned upon arriving and being told I was wrong about what they offer.
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June 2022 by Julia C.
The manager of this location, Adam, is truly one of the meanest people I've ever met in my life. Honestly I felt better visiting this Yelp page learning that other people have had similar situations so irritating/upsetting/disrespectful with him that they also took the time to leave a 1-star review. I was trying to get 13 pages printed and 60 business cards and he quoted me $160. He also said there would be a major backlog so he couldn't predict when I'd get my order. Since this was well beyond the cost I was anticipating and I am not a printing expert, I asked him on the phone if there were any methods to make it a bit cheaper, such as a different paper, printing method, anything. He told me I could make everything black & white (like duh thanks). It was an uncomfortable conversation so I just decided to walk into the location to discuss in person and hopefully see a proof. BAD IDEA - he was SO rude. He slapped the business cards proof down in front of me and I asked if it was possible to just remove those from the order, and he responded "ok have a nice day." I asked "have you already made all of them....?" since it seemed exorbitantly inconvenient for him to remove them from the order and he said that he hadn't made any of them yet. I asked again if there was any way I could make the order cheaper without converting to black and white and he repeatedly responded, "I am quoting you for exactly what you asked for," and kept rereading the email I had initially sent. Another man standing there echoed Adam's drama. I rushed out because I actually started crying. When he called to tell me the order was ready 30 min later (backlog????), I never returned to pick it up because the experience was so jarring and upsetting. Went to Staples and got the exact same thing for $33. And didn't get accosted in the process. Literally will inconvenience myself to go anywhere else from here on out.
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May 2022 by Abby B.
Only one person working at counter. Wait time was too long and all I needed was to pick up an order.
