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December 2023 by Cheyenne Keyser Gallagher
No comparison. This team is amazing. Never have I had a shipping office where I know the team, but you can't help but get to know and love them. Michelle, Harvey, Shamikis & Willie - y'all are *the* best. Thanks for all that you do and for how many times I've run up there with a printing or shipping "emergency" that you've handled quickly and with ease and a smile!
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December 2023 by Kerem K
Shanikis and the rest of the team were very helpful and kind! Thank you!
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December 2023 by VS LaMariposa
Walked in at 5:50p to ship an envelope and was told "No" then "Absolutely not, I already shut down the system". I understand their close time is 6p, but nothing on the site says they stop taking customers at 5:45p. She should've locked the doors if customers were going to be refused service. No argument from me, off to UPS (which is closer to my office) tomorrow which opens at 8a since this place also opens late. Nice to have options ?
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May 2023 by Ahmad Leka
The most pleasant staff every time. Very refreshing experience
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July 2022 by Al S.
The self checkout is my favorite thing about this center. Skip those lines!! Also, I really like the people here
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June 2022 by C. Raymond Ruiz
Excellent staff! William helped me get something printed last minute for NeoCon and he was extremely helpful.
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November 2021 by Julie L
If I could give less than one star, I would. I’ve had two instances where this location, and Fedex in general, messed up pickup and delivery for critical packages. The first time I went, I tried asking the employee some questions as I wasn’t sure what the drop off process was (I had never dropped off a package at fedex before), and the employee was really rude and dismissed me right away, the package wasn’t picked up and didn’t get delivered in time. The second time, fedex lost my package entirely and couldn’t tell me where it was even though I have a tracking number. Calling their 1-800 number doesn’t get me anywhere either. The recipient I’m dealing with uses fedex giving me no option but to use them. They’re the worst, and I’d strongly recommend using another shipping provider.
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October 2021 by Kathleen Wilson
Woman behind the counter stole my package (pre-labeled). It's literally on video and over four phone calls FedEx keeps saying they'll call me back with a resolution but then they don't. Having to file a claim with my own insurance.
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July 2021 by Pan Wen
I've lost count how many times these folks have been lifesavers. Great store and a great staff.
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July 2021 by Michael Greeby
Just got back from this FedEx Print location and couldn't of been happier.I went in to get some last minute prints done for my wedding this weekend and Delano truly saved the day. I went in at 7pm (they close at 8) and asked to get my programs printed and some other odds and ends. Not only did he print everything in real-time, he let me stay an extra 15 minutes to finish cutting everything. Delano made sure to talk through every job with me, to make sure I wasn't missing anything and I was getting the most bang for the buck. Great conversation and expert help made this experience awesome. Definitely made my upcoming wedding day a little less stressful.Come here for your prints and business needs. Delano is a pro!
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April 2021 by Allison Honsen
Prints Held for Ransom by Team Member, Willie G. (clerk)Fedex Kinkos within the Merchandise Mart is not helpful, accommodating, or mindful or their customer's needs. I entered store around 12:30pm (no other customer's present/ only Fedex Staff) and approached the desk to give the clerk my zip drive, from which I had a presentation to be printed, four copies, color on 32 lb paper. I suggested I would like two copies on the heavier paper and the other two copies on the stock or normal weight paper to keep costs down. I was assured there would not be a large cost difference to print everything on the 32 lb paper on the machine behind the customer desk. With the paper loaded and printer going, I assumed my job would be completed shortly, I would pay for my prints and be on my way.Boy, was I wrong.As the prints were nearing completion, the clerk asked me whether I needed this job right away, to which I replied, "yes, sir, I do. It's finishing up right now, correct?" He replied, well... yes, but since since the cost of the job is of a certain amount and you need it now, it's considered a rush and we'll have to charge you a rush fee for that. To say I was surprised was an understatement. Not only was there no one in the store when he started printing my job and employees standing around unoccupied, the clerk started printing the documents immediately and never disclosed any specific price per page, let alone a "rush fee". To add insult to injury, prior to starting the prints as mentioned above, he suggested the price difference would't be much for higher quality paper.The clerk asserted the rush fee was something he did not have the power to waive, and if I'd like to forego the fee and get my prints right away without paying said fee, I could use one of the printers within the shop (in the customer area) to reprint my documents on normal paper. I mentioned the print job that was behind the desk was now completed to which he said, yes, it is, but I can easily shred that if you don't want to pay the fee, and you can print the documents yourself.Due to the fact that I did need my document prints “now” and was en route to a meeting, I paid the $30 fee.Additionally, I recall one staff member actually sitting still on a chair behind the partition just watching the interaction between myself and the clerk, no attempt to assist in resolving matters.This experience is absolutely unbelievable during a day and age where now, more than ever, “ the customer is always right" moto is of the utmost importance. To say these values are missing at Fedex Kinkos is an understatement. I will never use this location or any other Fedex Kinko's locations for any services in the future.
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March 2021 by Daniel H.
Friendly and attentive staff; came here to make some ledger size layouts in and out in under 3 minutes
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May 2020 by Nickolai Jablokov
Could not be happier with my experience FedEx. I worked with Delano, who helped me through the entire process. Delano was politely, knowledgable and helpful, at no point did he make it appear that I was bothering him with all my questions, or make me feel that I was not important, it was the complete opposite. I was shipping a large package from Chicago to Philadelphia; he helped pick the best shipping option, and packed everything in the box so that it would all fit.
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November 2019 by Curtis Notree
Representative created an incomplete shipping label intended for a conference, never arrived due to the representative missing exhibit and booth info. Asked FEDEX to return my package to Chicago, it cam to Chicago and was shipped back to Philadelphia in error, Driver drops my package off and no one knows where its at. Very poor customer service in trying to retrieve my equipment. I will never use this system again, it's OVERRATED
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February 2018 by Michael F.
They seriously deserve zero stars today. I've used this location a lot in the past. Service isn't great but never bad enough to warrant taking the time to leave a review. I found Jackie and Shawn completely and utterly rude today. Jackie didn't want to help from the beginning. Shawn ignored me for 15 minutes while I stood at the desk. There was only one other person in the location btw and they were filling out the form away from the counter. Finally, Jackie begrudgingly began the process after I asked if someone could help me. My doc was 8x11. I needed it to be postcard size. I showed her the example I brought. I need it to be this size I explained. She said what size is that. I said I don't know. I asked if I could use the measuring tape behind her. She rolled her eyes, walked away and said I'm not helping you. Seriously? I waited several more minutes. Shawn finally came over after he got off the phone but I was never able to tell him what I needed done because he kept aggressively interrupting me, raising his voice to speak over me, and wouldn't let me finish a thought. I had no other recourse but to leave after twenty so odd minutes of no service and outright disgusting behavior. I will never be back.
