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June 2025 by Tami L
They’re very helpful here very polite and the service is quick
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December 2024 by Megha Bhatnagar
Helpful staff. Especially the store manager. She is very well spoken and showed patience with me for a last minute printing job.
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November 2024 by Nick Hopson
I had a meeting I needed things printed for and they were so helpful in printing quickly and correcting a mistake I made in a file. I really appreciated their help especially on my own tight timeline.
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August 2024 by J R
Went in to mail an urgent international package to Berlin (FedEx Small Box), and was told by two employees that FedEx doesn't ship boxes to Germany. Walked two blocks north to the Intercontinental Hotel location, who mailed the same package in three minutes.
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July 2024 by William Noel
Tried to print some fliers as they were closing, gabe the staff member seemed like he just wanted to go home, offered him cash to let me stay an extra few minutes to get my fliers printed to support chicago business. Didn’t help me in any way.
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April 2024 by Anna R
came by this location at open time to get my passport photos done (on 3/28/24). Unfortunately their printer wasn’t working correctly so i was given alternatives to where i can go to get this done. even though i couldn’t get the photos, still 5 stars for the incredibly kind woman that helped me!
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December 2023 by Kelly Revenaugh
Vanessa is amazing! The best customer service I've ever had at a FedEx Office. She was so caring and helpful with shipping supplies back home. This location should be grateful to have such an amazing employee that cares!
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August 2023 by Nizel Adams
No sense of urgency and it gets even more embarassing when they try to condescendingly "school" you on how to pick up a package then you school them on how to do their jobs properly since they're the ones doing it wrong. Lady cut me off as I'm trying to give the tracking number for a reason and then has to do a walk of shame when she can't find a package with my name on it and we end up doing the process I started off trying to do. Then tries to condescendingly say "I don't know how they do it, but you need an ID" in-order to save face when my lanyard with my clearly visible ID for authentication has been around my neck THE ENTIRE TIME! I point to my ID and she shuts her mouth. Just embarassing. Also, somehow four people in line, each with one small package (3 out of the 4 had prepaid labels) turned in a fifteen minute wait. Do better.By the way I've been to pretty much every FedEx in the Chicagoland area. You're the only FedEx that asks for IDs before retrieving packages. Every single other one asks for the last four of the tracking because it's faster, more efficient and you get to see what type of recipient it is so then you can proceed to ask for the proper verification. No wonder this place is so slow...it's terribly run.
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June 2023 by PC 1787
Worst location, always understaffed and no sense of urgency or considerayion for peoples time
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March 2023 by Liliana Drobny
Matthew went above and beyond to help me carry my stuff out. Amazing customer service and very friendly staff.
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March 2023 by Todd Barker
Supposed to be open to 6 pm on Saturdays. Got there 3:20 and it was closed, carried parcels over for nothing.
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February 2023 by Jim O
Fast and thorough quality.Luis was very helpful
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January 2023 by Sunny
A lady named Anotoinatte does not know how to talk to customer and pretty rude. The location is convenient and open till 7. I have always been using their services, few workers there are good but they really need training on how to talk to customers and how to politely respond to queries.
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December 2022 by Daniel Huizinga
Have been blown away by friendliness of staff here - remembering my name, being happy to help - even though I come only every few weeks to get something printed / ship a package.
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December 2022 by David Cordaro
Luis and the entire team here are extremely knowledgeable and helpful. They are my go-to print shop.
