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December 2023 by Kelly Revenaugh
Vanessa is amazing! The best customer service I've ever had at a FedEx Office. She was so caring and helpful with shipping supplies back home. This location should be grateful to have such an amazing employee that cares!
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August 2023 by Nizel Adams
No sense of urgency and it gets even more embarassing when they try to condescendingly "school" you on how to pick up a package then you school them on how to do their jobs properly since they're the ones doing it wrong. Lady cut me off as I'm trying to give the tracking number for a reason and then has to do a walk of shame when she can't find a package with my name on it and we end up doing the process I started off trying to do. Then tries to condescendingly say "I don't know how they do it, but you need an ID" in-order to save face when my lanyard with my clearly visible ID for authentication has been around my neck THE ENTIRE TIME! I point to my ID and she shuts her mouth. Just embarassing. Also, somehow four people in line, each with one small package (3 out of the 4 had prepaid labels) turned in a fifteen minute wait. Do better.By the way I've been to pretty much every FedEx in the Chicagoland area. You're the only FedEx that asks for IDs before retrieving packages. Every single other one asks for the last four of the tracking because it's faster, more efficient and you get to see what type of recipient it is so then you can proceed to ask for the proper verification. No wonder this place is so slow...it's terribly run.
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June 2023 by PC 1787
Worst location, always understaffed and no sense of urgency or considerayion for peoples time
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March 2023 by Liliana Drobny
Matthew went above and beyond to help me carry my stuff out. Amazing customer service and very friendly staff.
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March 2023 by Todd Barker
Supposed to be open to 6 pm on Saturdays. Got there 3:20 and it was closed, carried parcels over for nothing.
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February 2023 by Jim O
Fast and thorough quality.Luis was very helpful
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January 2023 by Sunny
A lady named Anotoinatte does not know how to talk to customer and pretty rude. The location is convenient and open till 7. I have always been using their services, few workers there are good but they really need training on how to talk to customers and how to politely respond to queries.
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December 2022 by Daniel Huizinga
Have been blown away by friendliness of staff here - remembering my name, being happy to help - even though I come only every few weeks to get something printed / ship a package.
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December 2022 by David Cordaro
Luis and the entire team here are extremely knowledgeable and helpful. They are my go-to print shop.
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September 2022 by Alisha Mayer
Don’t go to this location unless it’s your last resort. Super unprofessional, don’t know how to treat a customer. Said she was helping other customers in the office but I was the only one standing there.
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June 2022 by Aditya Jain
A lady named Anotoinatte does not know how to talk to customer and pretty rude. The location is convenient and open till 7. I have always been using their services, few workers there are good but they really need training on how to talk to customers and how to politely respond to queries.
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June 2022 by Alexandra M.
Gabe saved the day. We had an important business meeting and needed a rush order on 11 posters and 15 bound copies of a 70pg. presentation. Despite being told elsewhere that it couldn't be done, Gabe immediately told me he'd make it work for me and had it done same day. Truly went above and beyond and everything looked wonderful despite me requesting it so late!
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January 2022 by Neha Kaushik
The staff is very courteous and helpful especially the store manager, Luis. He helped us pick the best delivery option which saved us a lot of $$.It's the best in the downtown, Chicago.Thank you Luis, 10 ⭐ for you.
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January 2022 by ankit dhiman
Very courteous staff named Luis. 10 stars for him
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October 2021 by Sajan Khandelwal
Not so great service. I went to 2 different locations and both seem to give strange excuses. Not a found of this kind of experience and will try to avoid this location and fedex in general going forward. One extra for the person who attended as they were apologetic about the screw up that the company did.
