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October 2023 by Fin Gee
They’re charging a drop off fee even with a prepaid label. ?️
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August 2023 by Jack Jensen
They charge extra to drop off pre-labled return packages while UPS doesn't have an extra charge
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May 2023 by Mina Tre
Fantastic service! My husband needed a letter envelope preprinted to give to the Italian consulate and they knew exactly what was needed. Quick and efficient and friendly staff!
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March 2023 by mike eros
This is a fantastic and easy location for the consulate clients as well as guests of the hotel especially since the self service printing is 24hrs unlike regular FedEx locations you do need a key card aka be a guest or have security let you in. There are Handling fees to accept , deliver, and pickup. It's based on weight whether you have a prepaid shipping label or not. They cannot accept QR codes (AT&T etc returns and happy returns) or bio/covid related packages or anything with dry ice and other dangerous goods. You can pick up your packages if they are closed by asking the front desk or security. Fees will be charged to the room afterwords. It's highly convenient when you're in a rush day to day. Also finding it is quite simple, you enter through the lobby, and go right until the end of the wing. Thought I'd share my input and help those discouraged by the many other reviews.
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February 2023 by Elle Z.
I went to drop off a prepaid package and forgot they charge to take packages UNLESS you are a guest in the hotel. No way! I walked out and went to the location inside the Illinois Center.Blegh!
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February 2023 by Carol McClendon
The FedEx in the hotel is awful. The staff were just sitting around as I wanted to drop off a package and was told it would be $2.00 - no way. Mike was polite and informed me as why there is a charge. I went to another location.
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January 2023 by Sara R.
Today I went to fedex to ship something for work and I ran into some issues. Rhonda was a rockstar and helped me out and figured it all out. Thank you Rhonda!!!
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September 2022 by Justin Stanford
The staff was rude and they wanted to charge an additional fee to drop off a package with labels that were already purchased.
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February 2020 by Adrian J.
Went to this location to ship my shoes. They didn't have the appropriate box size resulting in me having to pay additional for the box and shipping supplies and the additional that I should not have had to pay for. I just got scammed. Don't go to this FedEx. There is another location across the street.
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September 2019 by Nico Gardner
Do not go here. Hotel FedEx charge double the price of normal FedEx. There used to be a FedEx in the John Hancock but no more. Printing here is double the cost and shipping has a $10 charge.
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June 2019 by Mike Mike
Location is located INSIDE of the intercontinental hotel.
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April 2019 by Luke Giese
This location is fast and professional. They are not generally that busy so if you need anything quick this is the place to go
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January 2019 by H èŠåŠ å“¥
The location is So difficult to find.
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December 2018 by Isiah Sheppard
Got a print made here of a photo and it was extremely over saturated compared to the original. The person working there claimed it's just how the printer prints things sometimes yet I've never had this issue at any other fed ex's I get my prints made at. If your printer is over saturating things, you need a new damn printer.
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April 2018 by Don D.
Luke is your man for any complex job. He is very smart and gets the work done fast. He was not at all asking for this review but he deserves a great review.