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November 2023 by Tyler Larsen
Staff was nice and helpful with my package. Recommended ways to save money. Definitely will use again.
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July 2023 by Anne Marie Spehar
Horrible experience. I had a package to return with a Fedex QR code and went to 5 different Fedex drop off locations, and they all refused to return my package even though I was referred to each location from another one. Fedex needs to get their act together and make packages easier to return with a Fedex QR code. I have been walking literally 2 miles being sent from place to place and wasted over 2 hours trying to get this simple errand done. I will never purchase anything again that is Fedex shipping or returns. Fedex has the worst customer service!
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September 2022 by Caren Latona
Best Fedex location is here inside the Westin Hotel! Ebony is a superstar! She helped me with a large shipment I needed to do and was patient, courteous and professional - can’t say enough good things about her! I tried to put comments in the We Listen section of fedex but kept getting error message so wanted to post here.Will always use this location and will always choose over UPS - thank you Ebony!
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January 2022 by Laura Marsch
Said she closes at 5. Went out of my way.
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December 2021 by S Green
Nicole R at the FedEx office inside The Westin Michigan Avenue Chicago is the best! She has great customer service and is very professional. ??
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October 2021 by Casey Whitley
Nicole is the best I've ever worked with! I work around the corner and print a few hundred items a week, each one has been completed quicker than expected and exactly the way we needed them. This location will be sure to take care of you.
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February 2020 by rahaf alahmadi
I don’t recommend going to this store. If you can go to another store, go to that one!! Manger here is not cooperative and I didn’t feel welcomed.
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May 2019 by Mark Johnson
Nice people but the USPS people are also nice and a USPS office is across the street in the John Hancock basement. Prices are generally better at the USPS. Both are reliable carriers.
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January 2019 by Hannah Kirkpatrick
These are the NICEST people I've ever experienced working at a FedEx store. Made it easy and seamless for me to ship 9+ packages and were totally transparent about pricing and how to get the most bang for my buck. Definitely will be going here again for future shipping needs.
