-
May 2024 by Erykah Gooch
I became a member at FFC in March of this year. I enrolled in the membership that comes with one massage a month. During my first massage, Huber T., the massage therapist asked me on a date and made comments about my body. This made me feel uncomfortable and I was counting down the seconds for the massage to be over.After the massage, I contacted the West Loop FFC location and was then redirected to HR, where both me and Huber were interviewed about the situation. Huber still works at FFC as a massage therapist.I was told by the South Loop manager, my home location, that my membership would be comped and I wouldn't need to pay anything for a few months until I decided if I was comfortable enough to stay at FFC. Fast forward two months, I check my paystubs because I have a discount through my job and the fees come out of my paycheck directly. FFC has taken 171 out of each of my paychecks for the last 2 months, 513 dollars, much higher than what the membership even costs.So not only am I being overcharged for a membership that I was told would be comped, but while trying to get a refund I am being sent on a wild goose chase and FFC is avoiding giving me a refund of the full amount.I am unhappy and I was hesitant to write this review, but it seems like the only option at this point. I should not have to beg for a refund, especially when I was told I wouldn't be paying a penny until I made a decision.
-
May 2024 by M W
Worst customer service! Try to get a tour yesterday and the loser at the front desk left me in the waiting room for over 40 minutes!Went in today FFC charges $120 per month!NO YEARLY MEMBERSHIP!Just signed back on with Xsport which gives you a 2 years membership for $479!!?1 year is for $479 and Xsport will give an extra year for free. So you get 2 years for $479!AT FFC YOU WILL ONLY GET 4 MONTHS!WITH A MONTHLY CHARGE OF $120!!No waiting at Xspprt. Someone will be there to take care of you immediately at Xsport.STAY AWAY FROM FFC THERE A RIP OFF!!Ask for Sam at Xsport located at 819 S. State.He will take GREAT CARE of you unlike FFC!
-
March 2024 by Kash
Been loving my membership so far! Stephanie helped me out and introduced me to the space. It felt right joining this gym after touring some other gyms in the area. It's clean, staff is friendly AND helpful, and I feel safe and comfortable in this space. I also like the South loop location vibes more than the West Loop FFC.
-
March 2024 by Edona Kurtolli
Been at FFC South Loop for a little over a year, it is nice, clean, tidy, friendly staff, respectful, and after being a regular, seeing the early morning friendly faces makes it more comfortable. I’d like another hip thrust machine though, if anybody’s reading these comments ?❤️
-
February 2024 by A J
The facility itself is nice, but a few staff members think they're above the members, and it shows. Otherwise, I work out there just fine. Great equipment
-
February 2024 by Terry
I love the staff here and the gym is great.Main benefits: It’s busy but not packed, I can get the equipment and space needed for squat, deadlift, etc. without having to queue for 30minClean facilities and as I mentioned awesome team who always greet me with a smile on their faceLocation is close to home so it’s win for me in convenienceThey’ve won me over.
-
January 2024 by Shen Zhou
I toured this location today and had the absolute pleasure of meeting Stephanie, who gave me a stellar introduction to the club. She was exceedingly friendly and helpful and helped me with a number of membership and location related questions.The club itself is well equiped and meticulously cleaned. I wouldn't hesitate to recommend this gym to anyone to check out. Lastly, shout out again to Stephanie for a fantastic experience today!
-
January 2024 by Chris K.
I stopped by today for a workout and was really impressed with this place. The guys who helped check me in were chill and the rest of the staff were showing pride in their work. All the machines and equipment were new and modern. I believe the treadmills have smart TV monitors on them too. Place was clean and was not overly crowded. If you want to get a great workout in, whether that is lifting, yoga, pilates, cardio, etc. this is the place to go.
-
December 2023 by Daniel R.
Im a veteran whose struggled with depression,ptsd, and weight gain after I got off active duty, I weighed 256lbs at my heaviest. I was in pain all the time, people would cross the street when they saw me. I joined FFC 6 months ago and with the help of Ben, Matt and all the other positive encouraging employees I dropped to 170 lbs and then gained 20lbs in muscle. The positive attitude of the staff and the cleanliness, not to mention the small things like the soap and other things in the locker rooms make this place amazing. For me FFC is an oasis in a crime ridden desert. The staff even provided medical care when I got slashed in the face 2 blocks from the gym. I love this gym and if you need a place that will support you and build your confidence while not judging then FFC is the gym for you
-
October 2023 by Andres Medrano
This gym is clean and nice to work out in at any time of the day!
-
June 2023 by Dom Mattioli
Nice gym, especially this location.I would give 5 stars, but I want prospective members to know that their corporate policy for merchant billing is to designate gym membership dues as "Health Services". This practice is seemingly intentionally designed to avoid credit card fees, the result of which effectively passes on typical business costs to the customer. A more honest and relevant code would be "gym membership" or "fitness center", neither of which FFC considers itself in official transactions. This petty dishonesty deserves illumination. It is an expensive membership, and their corporate office goes out of their way to prevent you from receiving cash back for it from your bank.
-
May 2023 by Brian Schulte
I was a member of this gym for three years. Staff and facilities were excellent with plenty of space for lifting at cardio. They validate parking and the garage is right upstairs. For what it's worth, the membership group is likewise super helpful. There was none of the typical cancellation runaround when I had to move. Shout out to Eli for your assistance
-
December 2022 by Caitriona Tobin
This is the first larger gym I have ever belonged to that I have thoroughly enjoyed. I have been so impressed with everything: the cleanliness, the organization, the transparency, the community, staff, trainers, equipment, spa - you name it.I joined FFC earlier in the year to get in shape for my wedding and holy smokes did they deliver. Major props to Christian for being super motivating and knowledgable. My back looked amazing in my wedding dress.The machines are always clean and they have a great range of high quality equipment. The locker rooms are so clean and always have great amenities.I have seen Alyssa for a massage several times, and she is phenomenal, probably the best I've ever seen. Not only is she incredibly kind and thoughtful, but she is so knowledgable and intentional in her massages.Also, Sherry (the manager) and Matt who helped sign me up are super great and not at all like the painfully aggressive salesman you often meet at the gym.If you are looking for a gym with flexibility and you're in the neighborhood, I highly recommend FFC South Loop.
-
November 2022 by Linda S.
I am surprised to see that I haven't reviewed FFC south loop before. I've been a member for 10 or so years, and it's been a great fit. I've taken many group fitness classes at this location and the instructors have always been friendly and knowledgeable. The staff in general are pleasant and many of them, including Sherry the GM, were really encouraging and supportive of me during my pregnancy. They do a good job of keeping the bikes, stair climbers and other machines clean and in good condition and they recently installed treadmills that you can access your netflix account from! My workouts have got longer as a result : ) I don't do much lifting but my husband says that he has all the weights and machines that he needs to get an excellent workout here. And there are trainers available if you need help.
-
October 2022 by Kenneth Engstrom
Nazha is an awesome spin instructor. I attend her classes on Friday and Sunday mornings. Love 'em!!
