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July 2023 by Juanita Shumaker swayzer
I forgot my password which locked me out .I called the customer service to get assistance, it was a automative service instructing me to go to the website and log on REALLY!! Remind you that I'm locked out !!! My pressure went through the roof .They need a live representative on the weekend at least until 6p or 7p because that is when people have the time to take care of there business .M-F they are working .Fact :Our money keeps them in businessright.Needless to say the emergency funds could not be sent!! That is why I do review s to inform others .(Yes it was my fault I forgot my password )but ,if I hadn't I wouldn't have found out about the bad customer service!!!
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July 2023 by Stephen Hoople
I love this back my banker Lisa is the best bet knowledgeable and helpful
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March 2023 by Reginald Guy
Doesn't tell you if ATM is open. 53 bank constantly overpromises and under delivers
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February 2023 by Pamela Jordan
I love all the people at 5th third bank. Good customer service from Pam, Olga, Marcia, the 2 guys at the drive thru and a short lady with black hair. All 3 are very nice. Never had a problem with nobody. There's a Hispanic lady that works inside the bank, she sits at the end. She went out of her way as well to help me. I have only good things to say about you guys. Thanks 5th 3rd Bank!
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December 2021 by Sabrina Williams
My name is G. Moore. I opened an account online and chose to bring in verification to the location on 79th and stony island. It was a horrible experience to begin with. I called this location and spoke with Marcia. The bank manager. She is amazing. She made time for me, even though I did not have an appointment at this location. She was friendly. I love that I had the horrible experience at 79th because this location is closer to home and i would have never had this pleasant experience. Thank you Marcia!
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December 2021 by Tara P
Poor couster service... third 1pm visit . Multiple people are in line but there is only one teller available. Plenty of staff milling around and meandering around but no one to help the other customer who are in line behind an apparent special needs client.
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December 2021 by Christopher Vasko
Long lines even if there are only two people waiting. Understaffed and sometimes issues with simple tasks.
