-
March 2024 by Yvonne Perez
Had a great experience the Staff was very helpful and very friendly! Awesome Bank
-
March 2024 by Sorry Mate
I've been banking at the 53rd Bank branch located at 5918 North Broadway, Chicago, IL 60660, for some time now, and unfortunately, my experiences have been far from satisfactory. Despite the branch's location in an area known for its safety challenges, my primary concern lies with the customer service, particularly the behavior of the tellers and the management team.On numerous occasions, I've encountered issues with deposit errors. Despite providing clear written amounts on deposit slips, the amounts entered into the system by the tellers have often been incorrect. It appears as though there is a significant lack of training, or perhaps a disregard for accuracy and customer service, which is concerning.Furthermore, the behavior of the branch manager has been particularly disappointing. Without knowing his name, he is identifiable by his short stature, bald head, and heavier build. His mannerisms towards customers are not only rude but also show a clear bias. In a neighborhood predominantly inhabited by the Black community, he exhibits impatience and a lack of respect, often rushing Black customers and making excuses such as broken machines or computer issues to expedite their departure. Conversely, his interactions with White customers are noticeably different, showcasing patience and a welcoming demeanor.This differential treatment is unacceptable and goes against the principles of equality and non-discrimination that every institution, especially banks, should uphold. The lack of professionalism and evident bias not only tarnishes the bank's reputation but also affects the community's trust in this establishment.I urge the management of 53rd Bank to address these issues promptly. Proper training and a thorough review of customer service practices are essential to ensure that all customers are treated with the respect and fairness they deserve. Until then, I am compelled to advise potential customers to consider their banking options carefully before deciding to bank with this branch.
-
October 2023 by Hidemi Zoë Ihaza
I endured a terrible banking experience
-
January 2023 by James S.
They have an $85 charge for international wire transfers. I think that's outrageous, but it was the only way to pay the travel agent, so I had no choice but to do it that way. They waived it the first time, but refused to do so the second, even though I am a longtime customer and over a six figure depositor there. They have a branch right across the street from me, so it's too convenient to leave now, but when I move in a couple years I can't wait to drop them like a lead balloon.
-
June 2022 by Nancy B.
Fifth Third Bank I had a 401k I had money in a 401k they closed my account. I didn't realize that if the account fell below $5000.00 it would be closed. I spoke with a customer service rep. She was rude blame me for not seeing the letter they sent out. And they don't provide any options. I guess I don't have enough money They should try and communicate with there customers better. According to what she told me they are just to large of a company to reach out to there customers. Apparently they are the second largest retirement company. I have an account with E*trade am going to called them and ask them how I can send the checks over to them and invest the money with them Now am going to make sure my IRA account are secure.
-
May 2022 by bearwoody
Awful! Took 2 buses from Edgewater to the Belmont and Clark location today to deposit checks, only to find that it has closed, and that there is a new location at Belmont and Sheffield (which is not on Google Maps by the way). So I walked over there. The card swipe was broken, so I couldn't enter the vestibule. Then I walked to the Broadway and Addison location. All they had was a beaten up 20th century exterior ATM. Tried to deposit my checks there. It accepted them, then told me that it couldn't deposit them, and spit them back out to me. Took the bus home. Total waste of two and a half hours. My experience was a FifthThird WORSE. Banked with them for over 20 years, and they sure have deteriorated. They're spending too much money pushing their brand, and not enough on providing service. Now thinking of switching banks.
-
February 2022 by Osvaldo Beltran
Walked in with the intention of opening up an account. Jose was very polite and answered all my questions in a very diligent manner. Definitely walked out satisfied and happy I came in!
-
January 2022 by Dustin Pittman
I have found the staff at all branches to be very polite, courteous and professional.
-
December 2021 by Stacey J.
Their slogan should be "Making banking a fifth third worse!" Terrible service never let me access my money in a timely manner, losing payments and checks. these are things that you shouldn't accept in a bank. They only succeed with our money. When I went to close my account the people at the branch didn't even try to talk me out of it. They just agreed with my problems I was having and admitted if I didn't want to deal with that I was better off somewhere else blaming corporate for the issues. They don't care about retaining one customer when they have 100,000 more to swindle. DEFINITELY BANK ANYWHERE ELSE!!!!!! I will point out that its not this branch but the one on Thorndale and Broadway that I went to, however that one isn't listed on yelp. I have no clue how to add a business or any of that so if someone has an issue let me know how to do that and I will gladly post this on that branch.
-
November 2021 by john theodore
This is the first time I went to this bank and have a very bad experience with this banking assistant name jose have me wasted my time.
-
October 2021 by Media One
Second time that atm kept my money without depositing....they need a new atm
-
November 2020 by Maurice Miller
Amazing branch. I do all my banking here and everyone is super helpful. Zohra is nice and helps answer any questions I may have. Highly recommend this location.
-
December 2019 by Cesar Nunes
The tellers are great, very friendly and good people but one of the female bankers is very greedy and convinced me to get a credit card after I told her I couldn’t get one because of my credit score. I insisted that I couldn’t get it and I didn’t want to hurt my score because of an inquiry but she assured me that I would get it. That was not the case and now I took a hit on my score because of that. Be careful of this lady, she sits right next to the entrance.
-
November 2019 by Derek Locascio
Filed all the paper work to send out an important business wire. Then they forgot to send it. Delayed a shipment and cost the business a lot of money. Very incompetent over there.
-
August 2019 by Mr. Lark
Great customer service and amazing people.
