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March 2024 by Edwin Cardoso
Made an appointment for 3pm on a monday for my tires changed, called friday to see if i could bump it to 4pm and they said it was fine. Drove an hour in traffic from work for them to tell me I would have to have leave my car overnight and it wouldnt be ready til noom the next day. They never saved my updated time and said my appointment was at 3. Second time coming for the same appointment because they didnt have my tires the first time and they never bothered to check or call. Complete waste of time.
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March 2024 by Tameka Newman
Awesome customer Service!! Very accommodating and trust worthy! Mike and Cesar were amazing!
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March 2024 by Ricardo Reyes
Great service and my car is running better.
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March 2024 by Eva Santos
I went into to the shop on a busy Saturday afternoon and I was greeted by Ramon, a very professional gentleman who gave a couple of quotes on new tires. I took advantage of a sale they were having so I went back for the installation on a Thursday afternoon. I was told it would take about 2 hrs. so I waited. Cesar and another gentleman at the shop were friendly and easy to work with. They got the job done in less than 2 hours, even with alignment. I was very pleased with the service and would definitely go back.
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March 2024 by Aldo Rojas
It was simple in and out service. I was a bit worried due to some reviews on Google but they were disproven with this current staff (03/02/24).
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December 2023 by Carlos Sanchez
Was towed here. Then gave me a over night weight for a TIRE. A 15 min job. Never going to a fire stone. Go to pep boys do ur self the favor. I wish I could put no stars.
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December 2023 by cristian m
I took my 2013 subaru in to get a new tire at about 12:45. He said to come back in a couple hours (2). They took almost 5vhours to change it and they scratched my original subaru rim...... To top it off when i asked if i could have them replace the tire for me he said all the technicians left. So i had to replace the tire on my own. Never coming back again. Disappointed cause its my 4th time there. And my last.
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November 2023 by Joanne Hanson
I really appreciated that on a busy Saturday afternoon Mike, who was in charge, figured out a way to get my tire checked and repaired with a minimal wait. He knew I had a 60 mile drive to get my grandsons and wanted me to be safe. He is a real asset to Firestone. Plus he's a good person who promotes Boys and Girls Club through donations through Firestone. Bravo!
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November 2023 by Luis Maya
This place has got to be one of the worst firestones shops. I took my car in there (camry) for an alignment I called the day before to ask if I drop it off will it get done that day they advise they can get it done. I dropped off the vehicle. I get a call later that day if I can leave it because they couldn't get to it due to it being short staffed. Mind you my alignment is warranty and it almost feels like they push it off since it's warranty. Didn't think too much of the situation so I said fine I had my wife's car to use for work. Next day I pick up the car and make an appointment for my wife's car. While making the appointment the sales person ask if it warranty? I mean I don't think it should matter if it's warranty or not.... I am booking an appointment for service. I make the appointment fast forward to today I dropped the vehicle at 2:30pm my appointment was at 245 I believe. The sales person again says I will call you once it gets done. I get a call at about 5:50pm stating that I need to leave the vehicle or bring it in the morning g to get the alignment done. Why are they booking appointments if they don't get met or get pushed off to another day. Again this goes back to maybe its warranty so they push it off to meet their sales quota. This is pathetic already if it the staff? Is it guidelines of firestone or what is it? But this place has horrible customer service, horrible appointment schedules. They need a different game plan. The only reason why I guess I still go there is because it's the only one otherwise I would love to go to another. Staff definitely needs an improvement. Now I have to wait another day for my alignment to get done something that's takes about an hour to do. Mind you I do understand if alignment is completely out of wack but it's not it's just maintanance I am doing. I would not recommend this place to my worst anyone not even my worst enemy.
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October 2023 by Sunshine
Yeah so brought my car in for a wheel alignment.. was there for almost two hours just for them to tell me they can’t do the job because the machine or whatever was stuck and they couldn’t get it down. Why let me sit there that long and not say anything just wasted my time. That was unprofessional ??????
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October 2023 by MNN
Would give zero stars..Won't be back. As usual.. horrible customer service(this time i had to review)! Appointment or not you will wait a long time! Seems like nobody wants to be there. I rather spend my time at a shop with better customer service and where an appointment actually means something.
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October 2023 by Lisa Wick
Yeah so brought my car in for a wheel alignment.. was there for almost two hours just for them to tell me they can’t do the job because the machine or whatever was stuck and they couldn’t get it down. Why let me sit there that long and not say anything just wasted my time. That was unprofessional ??????
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October 2023 by Jeremiah Stiffend
Do not rely on their online portal to book an appointment. I booked an appointment online, the system said I would receive a phone call from the location if the time and date didn't work. Never received a phone call, commuted all the way to the shop, only to be told they could not see me that day and the next available time was 4 days away. Just call and book an appointment. If they actually answer the phone.
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August 2023 by Adam Sikorski
Honestly, really affordable wheel alignments with an amazing warranty. Believe me I tried calling multiple places and Firestone was not only the cheapest but had the longest warranty. Great value!
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July 2023 by Joanna Wawryca
Always good ,I've been going there for years to have my oil change and get new tires. Big thanks to Ramon who is always there for me.
