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October 2022 by Juan Carlos Rodriguez
Old national bank is honoring his name “Old” by charging customer (victims) a service fee when they keep certain balance in checking account even though you have direct deposit, who does that these days? … just them.Take your money and run away before they do that with white gloves.
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August 2022 by J Smith
Trust me that's the best thing for you anybody it's worth five stars go for it trust me it's the best that will help you in everything.
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May 2022 by Ben Reynoso
I deposited $1,000 cash on a Thursday. The money never showed up in my account. The bank put it in someone else’s account. I called 4 times on Friday and talked to their customer care and the branch manager - everyone assured me the money would be in my account by end of business Friday.Well guess what, the money wasn’t in my account Friday or even Saturday. No one has answers and I need the money for my mortgage. Idk what I’m going to do. The bank has gotten too big in my opinion and I keep on getting the run around. Where is my money?!?
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April 2022 by Jerry H
Outstanding customer service especially when compared to other First Midwest Bank branches. Questions are answered accurately and requests are processed in a timely manner. It appears that Daniela, the branch manager, ensures everyone at the branch is well trained and focused on customer service and I really appreciate that.
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August 2021 by Gakie Lynn Illinois
I am very sad First Midwest moved out of the River Grove location. I haven’t been to the other locations but as a senior citizen it really makes my life more difficult. I liked banking locally. Now I am not sure I will stay.
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September 2020 by Jane Peña
We’ve been banking with First Midwest Bank for a very long time over 10+ years. Everything was great until recently. There’s a banker who is very rude and sometimes acts like they don’t know us or refuses to assist us. Pretends to not see us. There’s no issues with anyone else but this is terrible customer service. She’s a young lady named Jennifer. I hope that whoever is in charge of this branch acknowledges what kind of employees they are hiring. Will be planning on closing accounts soon.
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August 2018 by Anabel Romero
I don't know how many stars to give this place, it's a love hate relationship. The bankers are very nice but to get something processed is a pain! 3 stars I guess.
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May 2018 by Daniel DeFelice
Extremely sexy beautiful women working here. Also a very handsome boy. Love this bank.
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September 2015 by Randy Kim
Customer service was excellent. Monica was terrific in getting my bank questions answered and even went out of her way to retrieve my password from my online banking and made sure I was able to access it from my phone. Just the top notch service that is greatly welcome.
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August 2015 by Steve Fujisawa
I had someone try to scam me by saying my card was compromised customer service helped me immediately I was very happy
