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December 2023 by Lea Stames
Went to the bank during my lunch hour to get a new card. I was the only one in the lobby. There were 2 tellers and one person that was at a desk to assist me. I waited over 10 minutes and still wasn't even acknowledged. I spoke to an employee that was wandering around the lobby on her lunch break which she kept reminding me of. I asked her if she could ask the employee at the desk how long it would be before I was assisted and all they could both say was a few minutes. I was told that there was an email that couldn't wait to be replied to before I was assisted. This is the worst customer service I've ever dealt with at this bank. Horrible experience. Needless to say I had to leave before I was attended to. I mean how do you not take care of the customers that are in the bank first? Ignorant, incompetent employees.
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December 2023 by Ling Chen
They are very helpful. I opened up a business checking account and they took the time to make sure everything was perfect.
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July 2023 by Local News Reporter
Setting In the car and the security guard approached me asked me was I a customer at the bank? The parking lots connected to Walgreens sitting in her car? The security officer of approach me was it racial profile.?
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November 2022 by Mern Jonathan Mullet
They do not answer the phone.
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October 2022 by luis maldonado
Quick easy transactions. Friendly.
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October 2022 by Loida
Its really bad know before it wasent like this , they don't help the customers they send your call or go to the ewebsote which is on necessary because they employees have there desk to help and assist the older population
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August 2022 by Ulises Vargas
This bank won't answer the phone at all. Been waiting to talk to someone all week and I'll be on hold for over 3 hours 5 days in a row with no answer. Unacceptable.
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August 2022 by Aida Gonzalez
Very bad phone customer service. I waited over 2 and a half hours was transferred 3 times and no one was able to help me. Told me to go in person to a branch and hung up on me. I will go to close my accounts.
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March 2022 by George Sh
The worst bank in the word. They decline my request to get cash (1000$) from my debit card - visa platinum !!!!! Because I don’t have Illinois ID!!!!! My driver license from Washington!!!!!!! Are u seriously !!!!! Am I in North Korea or in US ???? Incredible that it’s happened in Chicago !!!!!
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January 2022 by L Martinez
everyone i have made communicated are all very sweet and helpful. never given problem when talking to everyone there and they are very kind .
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August 2021 by Peter Menza
After having issues partly my fault, they went the extra mile to help me
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April 2021 by Wilma Rivera
They’re rude unprofessional.
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March 2020 by Thomas Alvarez
The Bank is clean and there is a nice security guard
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March 2020 by Nancy Hernandez
Very polite workers and security person very friendly and helpful.
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January 2020 by melissa Estrada
Horrible service they close the change machine with one hour in advance and the teller just talking an nobody said a less goo mooning
