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March 2024 by Rye Ledford
Nakita was great! She spent a lot of time with me finding a good shoe that worked with my mileage and running style. Highly recommend. Fleet feet seems to have a wonderful and caring staff!
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March 2024 by Michelle Cunningham
Was in and out with a new pair of trainers and more knowledge about my feet in about 20 minutes! The gal who assisted me was really helpful, knowledgeable and kind! I would recommend her and this location in general with new running gear ☺️
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March 2024 by Jacob Heinrich
I walked in and it took 15 minutes for someone to even look in my direction. Asked if I can look at a pair of shoes that I'm familiar with, her response, "Are you on the list?" She took my name down and nothing came out of it after waiting 15 more minutes. One guy finally gave me a few different sizes I can try on while he was helping another customer. I wanted to try on a few other brands, but there was no way I was waiting anymore. Let's be honest, this is a shoe store, I expect just have the option to try on a few pairs of shoes that I have been eyeing without needing to wait 30 minutes. I understand some customers need more help, but have an employee dedicated to floating around getting shoes for us to try on without needing that extra service.I came in fully expecting and needing to make a purchase and walked out with nothing.
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March 2024 by Christina Simms
Best place to buy running gear but also for run meet-ups and training groups and a welcoming host to the running community. ❤️
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March 2024 by Sarah Lullo
Jane was an absolute PLEASURE to work with! She is super knowledgeable and found me the exact shoes I was looking for. Thank you, Jane! I appreciate you!
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March 2024 by Jordan Guzder
Melissa was great in helping me with holding my items while I went for the workout with the Fleet Feet Racing Team and finished the transaction after. Great customer service and Fleet Feet is the best in Chicago!
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March 2024 by Maria Fernanda Wetzel
I found Fleet Feet to be the best place to buy my running shoes. They always do your fitting test and based on the test, they make recommendations specifically for you. I also love that they have a 2 month return policy, in case your shoes didn't work out. I have worked with different people when I go there, and everyone is always nice, really helpful and easy to talk to. If you are looking for running shoes, workout/running clothes, I strongly recommend going to Fleet Feet.
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March 2024 by Nicholas Alandy
No host greeted me waited two hours for shoes no one bothered to tell me about a wait list. It was a Monday morning and I didn’t expect to be there so long
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March 2024 by Isaac Steuer
I went in to the store to buy a specific pair of shoes. I’ve been getting the same type of pair for the past 4 shoes, so I knew I needed to the Brooks Ghosts in 10. I went in, took a while for anyone to notice me. When someone did, it took them an extra 15 minutes to get the shoe I wanted. When this associate got my pairs to try on, he slammed them and said in a very sassy way “here are your Ghosts in 10” as if it’s crazy that me, the customer, knows what I want. What’s ever better is that this associate gave me a box with one shoe and didn’t bother to check before giving it to me. I took the book with two shoes in it. Wanting to get out of there quickly now, I went to the register where I waited another 10 minutes while two employees who clearly saw me didn’t help me until one of them finally asked if I needed to check out. The whole experience sucks if you know what you want, and they will act like you’re crazy for that. I think Greg is the employee who was rude. I will definitely only be ordering online now.
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March 2024 by Susan Skibell
GREAT ASSOCIATE HELPFUL AND GLAD I MADE MY FITTING APPOINTMENT ONLINE FIRST
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March 2024 by Anne Brody
Be careful what you wish for. I waited 90 minutes to be waited on and while the gutter was lovely he should be able to wait in more than one person at a time. The lady in front of me tried on every show in the store whereas I knew exactly what I wanted. Can you open an express service?
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March 2024 by Anthony Hipp
Friendly and helpful staff. Good selection.
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March 2024 by Roberto Heredia
Helpful folks who will do their best to get you outfitted for runs. Good selection of shoes, gear and training sessions. They have group runs every Monday and Thursday.
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March 2024 by joe williams-nelson
Fleet Feet is my favorite place to buy sneakers, especially in Old Town. I am always greeted promptly and serviced well. My last visit, I had great conversation with Ken about running, plantar fasciitis ?, and reality TV. I just needed a latte to make it complete. My shoes matched my Barbie pink Valentines manicure. Ken being the name of my Fleet Feet Facilitator was a bonus. #FeetUp
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March 2024 by Debbie Giardini
It is a very nice store with a lot of shoe and clothing options for the runners of all kinds
