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March 2024 by Scott Mainellis
I have referred many small business clients to Framework for their hosted VOIP phone service. The service is very full-featured and it always saves money over legacy solutions. The clients love it!
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February 2024 by Joel Frieders
Framework is awesome. Super quick on the response, and they have fortified my network to make it easier on me to sleep at night.
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August 2023 by Good Bizkitz
Horrible company to work for with a high school clique mentality and lots of bullying. Most of these 5 star reviews are from staff, leadership, and their girlfriends. Much better MSP options in Chicago that are actually honest.
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August 2023 by Tristan Claflin
Horrible company to work for. Do not recommend doing business with them. Most of these reviews are from employees, leadership, and their girlfriends.
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January 2018 by Tom McCauley
I will admit I was nervous about switching away from our telephone provider and to the VOIP system Framework was trying to convince me of. Porting phone lines over to another provider, only to find that the service and quality of connection you are receiving does not meet your standards, if a difficult decision to undo. I spent a lot of time researching, testing equipment, understanding the real costs, etc.
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December 2017 by Tom M.
I will admit I was nervous about switching away from our telephone provider and to the VOIP system Framework was trying to convince me of. Porting phone lines over to another provider, only to find that the service and quality of connection you are receiving does not meet your standards, if a difficult decision to undo. I spent a lot of time researching, testing equipment, understanding the real costs, etc. Framework has exceeded my expectations. From the sales person Adam, to Maggie managing the order, to Chris who came to install and support and Mark who has been supporting / customizing, everything has gone as well as can be expected. This is a big change, and changes are inevitable. They have literally worked overtime helping me implement all the features I asked for. I simply would not have had this level of flexibility with a traditional telephone provider. They have worked projects in their labs to help provide me the myriad of requests I had to make sure our phone system acted exactly as we wanted it to. I cannot say enough good things about the whole process. I definitely recommend Framework for all your IT needs, and in particular can provide personal experience with the VOIP product they sold me. Great job to the Framework Staff! Tom McCauley Operational Director, TOPS Veterinary Rehabilitation
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December 2017 by Kacey Elizabeth
Working with Framework was seamless and very helpful. Our IT contact, Mike Kolb, was knowledgeable and very responsive to any questions we sent to him. I myself am not an IT wiz so having him walk me through my issues was so great. After dealing with other companies that fell flat on what the services they offered, it was refreshing to have them not only pick up the other companies slack but exceed our expectations.
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December 2017 by Laura Ann
Mike Kolb from Framework is irresputably the best IT developer I have worked with. I reached out to Mike with several IT needs and not 100% certain of the direction I needed to be going in. Mike was nothing short of patient and solution-focused throughout the entire process. I never expected the end result he delivered! My clients are happy, business is thriving, and I couldn’t be more satisfied with Mike’s work. Framework delivers what other companies only promise.
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August 2016 by Anne G.
Not only a great business, but an energetic and enthusiastic presence in the community.
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October 2015 by Matthew B.
Framework communication has been very helpful with answering ALL of the many questions our company had about switching service providers. Their employees are real professionals and have helped with multiple VoIP questions. These guys are the real deal, I would highly recommend the business.
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December 2014 by Patricia F.
Unfortunately this was a company referred to us by our primary vendor. We were supposed to be up on Cloud by 2/28/14 - I am writing this on 12/15/14... we are still not on the web. Too many excuses, and a lack of competence to POINT a work station to a DATA exe file from various work stations. The fact that the people told our vendor that we were putting this on hold, while after 3 different people had confirmed that another customer was more important to work on our account. They had confirmed prior to the sale that this was simple and they had foxpro professionals. I had set up a new computer that just pointed to the exe file. After $10K in my IT help still the company has not gotten us on the cloud.
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July 2012 by Rosanne R.
I've started working with Framework Communications in December 2011 and they've been very helpful with our phone provider needs. They've provided us with great customer service with fast results. Rosanne - The Carr Group
