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January 2023 by Maggie Grzelak
The staff are so helpful with returns and exchanges and went above and beyond to help me with my order.
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June 2021 by Marzia Castelpietra
Very nice small store for Free People with friendly staff to assist you. The store is very organized and clean.Due to the size of the store the assortment is limited, (almost) no shoes.
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May 2021 by Alissa Thompson
I don't expect to be fawned over but nobody ever checked on me. I had to re-dress to get bras that fit better under the top and a different size myself. I was actually interested in a cute jumpsuit, tank, and bra but their lack of service made me choose otherwise. And I was the only one in the store- If you want a sale attend to your customers.
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May 2021 by Reilly L.
Staff takes COVID precautions seriously! Very friendly and welcoming. Slightly small inventory but a nice location
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January 2021 by KATRICE TUDOR
Good sale going on!
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January 2020 by Idalia Nunez
A lot of options! Prices are high but they have will some unique items that you can’t pass up.
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July 2019 by Anna Distefano
Unprofessional service - let a rude woman remove clothing in the middle of shopping! Lost a sale.
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December 2018 by Nina S.
Awful experience at this location. I walked in with no greeting, I was being watched with less than warm looks from the girls working. I felt so uncomfortable that I had to leave, reluctantly I came back a few hours later hoping for a better experience. Nope. I walked in a second time and the associate who was 4 feet from me, staring directly at me didn't say a word. It's time to retrain staff because clearly there is a problem.
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January 2018 by Cody Sykes
One of my favorite stores, the employees are always super helpful and they have a great selection of styles
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January 2018 by Moe H.
I love this store. I come in quite frequently and the staff is always super helpful. The stylists are always friendly.
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December 2017 by Jen Franks
Love Free People in general, but the staff at this store went above and beyond to help me with a return that I didn't even buy in store! The staff make this store awesome. :)
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September 2017 by B. S.
Love this location. It's beautiful and I feel like they carry the version of Free People style that isn't too much or too "out there" and is very approachable. The staff is friendly, but easy-going. A must shop on Southport!
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August 2017 by Maggie Geoghegan
I just really love this store
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April 2017 by Angell Street
Great place to score "day of" Festival outfits! Rock.
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August 2016 by Sarah N.
I always come in here with the intent to buy, but never have I ever bought anything. Why? I'll be in there for 20 minutes and not so much as receive a simple greeting. To add to that, the inventory as compared to online is complete garbage. I'll fall in love with something on the website and cannot find it for the life of me in the store. Also, they never have my size out. To add insult to injury, the associates are so unapproachable that I don't even feel comfortable asking them for help. The only time I've seen them interact with somebody was if they were performing a transaction. I came in today, looking for a dress for a wedding. I eventually gave up, after doing several laps around the store, went and shopped at Lou & Grey and then found my dress at Anthropologie. (BTW, I bought things at both of those stores partly because the humans working there actually spoke to me.) From here on out, if I am to do any business with Free People, it'll be kept to online. The in store experience does not match the price tag. Customer service is a necessity in this digital age. Figure it out!
