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January 2024 by Phuck Yhuo
Came here yesterday to get a new disc because the previous game was laggy and an older lady with glasses was very rude and gave me a worse game than the one I had.
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January 2024 by TacoMan “NachosGood”
Always a great time and people there where very helpful
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January 2024 by Jennifer Synowiecki
The girl working there her name was Maria or Maria she was there with us at about 11:30 AM today the 19th of December I have never seen a worker that had no customer service at all I mean she didn't Let me finish my sentences didn't answer any questions completely rude like I wasn't even I had to post because it was tthat she was terrible
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October 2023 by Masha Dokku
I'm pretty sure I’m not the first to say this but Mirella is so unprofessional and rude I don’t know how she still works here after all the reviews here saying the same thing as me she’s rude and ruined this store for me awful customer service.
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August 2023 by MzFit4aking Furtute
First off I'm a grown woman and go to this store for my son. I went to GameStop to purchase a PS5 controller used. When I got home the controller didn't work and it smelled like marijuana. I went back to the store & spoke to the same lady from the day before. When I told her I needed to return the controller because it wasn't working & the controller smelled like weed. Her response was "I'm sure when I sold it yesterday it didn't smell like weed". I said "excuse me"! It smelt like weed when I bought it that's why I'm telling you this now. I had three other remotes with me to trade in and I told her these are my remotes and they doesn't smell of weed! She was very rude and disrespectful and they wonder why their stores closing she should be happy she have a job and customers is coming in! She gave me a refund and tried to put it on a gift card. I said I paid in cash why not give it back in he original form of payment. She then gave me the refund in cash. Her customer service was horrible! Her name is Mirella- Name tag said store leader! I never raised my voice or got upset I just said I'm writing this up. AVOID THIS LOCATION!
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June 2023 by Mommy2 Loves
Feels very lonely walking in. Their is no greeting or assistance of any kind. Very cold and empty feeling walking in here.
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June 2023 by David Arzate
Great store video games. I buy anything price. Buy new , buy original or sell your game.
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May 2023 by Chris Williams
Rude...never again attitude on 10! Should not be in customer service. Everyone was curtious but the one behind the register.
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May 2023 by B T
Went here for the midnight release party of GYA San Andreas in 2004, and GTA IV in 2008. There used to be an evil manager lady that worked here for a decade. She ripped me and my cousins off for years, with our trade-ins ?
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April 2023 by octavio reyes
Took my nephew to purchase a switch Mario bundle and the one sales rep brought it out and proceeded to refuse to sell me the console unless I purchased pro. I asked her since when is this a policy and she was unable to tell me I showed her that online it stated that pro is not required for any purchase and she shrugged. She said I wanted to circumvent this I can order online but would have to come back later once it has been processed online. I left and ended up going to Hodgkins I ordered online and just went to the store the rep there completely different! He was extremely help my email to inform me that it was ready had yet to arrive. he informed me not to worry all he had to do is received the order on the computer and BOOM done. It was not so much the lack of customer service but the attempt to lie, and inadvertently steal from customers that makes this a bad location.
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March 2023 by Chris1547 M
Great friendly employee.
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November 2022 by Menace2Chicago
Went in to buy one thing, came out with a plethora of new gear due to the amazing clearance sale they had going on. Staff is always helpful here and fun to interact with. Definitely come here for the chill attitude without the pushy sales tactics at other locations.
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November 2022 by Jose Eduardo Calderon
Terrible service here. The workers here are sketchy and hide behind terrible rules that they use to benefit them. If this store was actually investigated maybe it would be brought to light. I just don't go to game stop anymore.
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October 2022 by Zuez
Lady on the phone is so mean, couldn’t ask her a simple question without getting attitude back,
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May 2022 by L IS
I like going here. I usually get good service.