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February 2024 by Lori P
It sucked,they said they had a game my daughter wanted and drove all the way there and didn't have it.
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February 2024 by Darryl Robinson
Online say close at 9pm fix this asap waste of my time they closing at 8pm crazy
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December 2023 by AceBoyEZ
Amazing placed order online at like 3am it was ready for pick up about time they opened I literally walked in gave my name showed ID and was on my way no more than 3 mins and great customer service
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December 2023 by Sade Richmond
Multiple malfunctioning ps5 controllers have been sold to me. Their return/exchange policy is ridiculous. Basically if you open the box you forfeit the warranty. Even if the contents are not working. So everytime the faulty controllers were brought back within the past 3 days a new warranty had to be bought. After speaking with corporate they informed me the policy has not been enforced correctly. At this point this location will no longer get our business.
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December 2023 by Justin
Friendly staff that didn't try to over sell me stuff I wasn't interested in. Fair prices and great selection.
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November 2023 by Zi Wu
Easily the best customer service I got in a GameStop. Came in for an online pickup and the guy knew about the promotions unlike a lot of GameStops. I live a block from one and most of the time they don’t know about it or just claim they never got it. Wanted to give Rodney a good review since he definitely deserved it but I couldn’t since it was an online order so I’ll spread the word with this review.
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November 2023 by Ahmad Jackson
Never a dull experience when visiting GameStop!
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October 2023 by Brandon Knight
Easy 2 find what I need and easy shopping experience with helpful staff.
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October 2023 by Travellis Williams
They neverrrr answer the phone most ghetto GameStop in Chicago ????????????
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June 2023 by John
Great service and they helped me get a free game
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May 2023 by ThePrimeOne
I called asking for a copy of Megaman Legacy collection, they informed me they would hold it for an hour. I arrived within 55 minutes, drove all the way from Addison only to find out that the girl I talked to sold the game after 48 minutes!! She didn’t wait the full hour and I drove over for nothing!!The manager tried to make it better by giving me 50% off the digital version, I wasn’t going to leave empty handed so I bought it but if I wanted the digital version, I would’ve bought it already!!!!Not worth the hour trip and I know the employee isn’t going to be reprimanded for this. Never going back, avoid this location if you can.
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March 2023 by Sharon Samuels
Staff is very knowledgeable, courteous and very much customer service oriented.
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February 2023 by Ktech Songwriter
The staff is super knowledgeable, polite and helpful. Made my visit swift and efficient. Thanks guys!
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January 2023 by Crystal J
Great friendly customer service and fast check out
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December 2022 by lil momma d
No one answered the phone ??♀️
