-
August 2023 by Violetta Soria
Amazing service and fabulous rates! This is the only mechanic for me!
-
June 2023 by Mike L.
Used to be great and fair priced for years. Now it's ridiculous. Sort read: there are better options. Spent $465 to replace JUST brake pads, no rotors AND I SUPPLIED THE PARTS! "Yeah we raised our rates in December" said the girl at the desk (175/hour!!). Without any empathy or apology. And after I signed the credit card slip she handed me a receipt and said "here ya go." No thank you, didn't care if I ever came back. So I won't. Ever. Hope you're happy with your last time payment of $465... versus repeat payments for a reasonable rate. So short sighted.
-
June 2023 by Kate Jacobson
Took my car here for a check engine light. They got me in right away and called me to tell me that they could fix part of it but the other part needed to be handled by a dealer because it involved software. Were so transparent with me about it and because they couldn't help me, they didn't even charge me. Super friendly, I loved how upfront and honest they were, told me exactly what I needed to tell the dealer when I brought it in. I am definitely coming back here when I do need non-software related maintenance :)
-
December 2022 by Pattie Ball
I continue to come here because of the great care and service I receive.any issues I have I get a proper diagnosis and the correct fix. Don’t waste your money elsewhere this place is an honest mechanic. I will continue to come here for my vehicle.
-
November 2022 by Adam Meservy
I had the front brakes and rotors replaced on my 2016 range rover. The front brakes have been squeaking (same noise you hear when pads need to be replaced). And when I come to a complete stop, right before, there is a low pitched hum/thump. I took the car back for them to review. The shop manager says they drove the car and didn't hear anything. They allegedly looked at the brakes and noted no issues. They don't know what to do. I have to take the car to another company for diagnosis. I'll post my findings here after we determine what the issue is. Until then a one star review will remain since Gateway refused to help diagnose the issue and gave up so quickly.
-
November 2022 by Fabio Sorano
Very kind staff. They're always able to diagnose and quickly fix my issues. Wonderful to finally discover a neighborhood mechanic that I can trust.
-
October 2022 by Shane Morris
Dishonest and faulty craftsmanship. I essentially paid 300 dollars for their mechanic to zip tie the wrong part to my transmission.I brought my vehicle to the shop when my gear shift broke, and they replaced the bushing that connects it to the transmission with the incorrect part without telling me. I found out the next day when the “universal bushing” slipped off of the transmission and my car was stuck in reverse. They sent the mechanic to my location where he proceeded to zip tie the bushing to my transmission. Then they were stand offish and aggressive over the phone, refused to order the correct part, insisted that I order the part off of Amazon, and denied me a refund after I explained I was upset with the situation and how it was handled. Do not recommend.Service: General repairs & maintenance
-
October 2022 by Kevin Chrisos
Went in thinking I only need a tire patch, upon further inspection I was notified that all of my tires needed to be replaced. I was given NUMEROUS options in used and new tires as well as details on what type of tires I had and what I really needed. Fantastic communication, tires were replaced faster than expected.Service: General repairs & maintenance
-
August 2022 by Angel Garza
This auto shop is one of the best...from walking in and talking to Thaila was a pleasant experience very professional in- take counter person she kept updating me along the process of fixing my vehicle...the mechanic Xavier and others where outstanding at thier craft ...I recommend this shop highly good professional people working there ...got my vehicle back and running in excellent condition
-
July 2022 by Ken Williams
My daughter was referred to this place to check the rear brakes making noise on her Porsche Macan. She was told there are lines in her rotors and both the rotors and brake pads should be replaced. Well the rotors are slotted and drilled and the lines are there because they were made like that. Furthermore, the pads and rotors are not more than a few months old. Why would you tell a young lady that rotors and brake pads should be replaced when there was no wear on them at all! The brake was on because of a faulty sensor that needed replaced. I guess this business wanted to rip her off and replace everything because of brake noise. This was an unreasonable assessment and it will be difficult to trust them for minor repairs or to take advantage of young females.
-
July 2022 by Ray Hughes
I would never go back. Had work done, got back in the car and it’s worse than before. Random wires cut, items from before not fixed. They quoted 3x the original price to fix it again. Now I have to pay another shop to fix their mistakes and the original issues.
-
May 2022 by William B.
Outstanding work from Shadi and Xavier and the guys at Gateway. Really appreciate your honesty, skills, and hard work. Very happy with the results so I decided to write this review. No more problems with the engine. You guys run a great auto repair shop.Services: Engine repair
-
February 2022 by Bill Jenkins
They have done excellent body work on both of my cars (Audi A5 & Hyundai Veloster) and it always done expeditiously and at a comparable price. I highly recommend there services
-
September 2021 by Brenda Lopez
Thalia is very great at providing all information and run down of the procedures when getting your vehicle checked for issues with the transmission and engine she takes the time to listen to every concern and gives you a great time frame of when your vehicle is ready & explains all that is done as well as provide any details of what you may not understand.This place not only provided me with a great experience but reassuring me that I can count on them.I recommend this place not every mechanic shop or transmission place give great service.Thank you Xavier Rodas for checking my vehicle out on 7/20/21 and Thank you Thalia Salmeron for your great customer service.
-
July 2021 by Kelly O.
I've always loved working with them. They are very accommodating and provide great service.
