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November 2024 by Igor Parshin
My experience was great! I was renting a dj controller. Everything was smooth. Jonathan helped me to get right equipment. Really nice guys work in there. 👍
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September 2024 by Jonathan Proto
This was way harder than it had to be. To say the least….
Purchased a last-minute truss, set up and lighting set up for an addition to a professional show that I am working on.
I work for a nationwide Company, and we are definitely not fly by night. I spoke to the guy on Friday afternoon and told him the items that I needed, he assured that he would be able to take care of us on Saturday.
Saturday came around. I had a contract truck sitting there waiting to pick up the equipment. When the order was sent to me ($8000) I paid with my credit card online.
This is where things got interesting….
I then got a call saying that I needed to send my drivers license Front and back for them to release the order.
After I did that, they said that I needed to send a Zelle transaction Or a PayPal transaction because they would feel more comfortable with that.
They then asked me to sign both of my receipts and send them back electronically. I did this and it ended up still not being good enough.
Explained to them that we are a large business and we just don’t have those options on Saturday afternoon.
They required that we send them an ACH wire. When the ACH wire didn’t go through immediately, they said that they still couldn’t release the equipment even though we sent confirmation.
At the end of the day, thank God, our finance Director was willing to send them a Zelle transaction from her account to get the funds released.
On Monday, I will now need to sift through the five transactions that had to take place in order to get this order released. Pay an additional fee to the semi truck driver for the four hours that it took for him to get loaded…
Icing on the cake is that they discovered that they were short items when loading We had to go to a Friends location in the area and do a second pick up two hours later.
What a mess, this company is not as large as they seem to portray themselves online, and I would caution anyone and doing business with them.
GO SOMEWHERE ELSE THAT WANTS TO MAKE A SALE. THESE GUYS MAKE IT HARD TO DO BUSINESS. BUYER BEWARE
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August 2024 by John X Volaitis
Purchased a Klark Teknik 2A-KT & I really like this device already. Although I plan on doing some mods to it, I wanted to get used to the stock version before doing so and it’s really pretty nice out of the box
Jon at GCD took great care and handling this transaction quickly and smoothly. Would definitely come back here again in the future.
Thanks.
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July 2024 by Jacob Cherry
Great service. Very attentive.
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April 2024 by Steven Westover
Ordered 3 each 20 lb neoprene CO2 bottle covers on a Friday and they were here Monday morning! The package could have come from Nordstrom - individually wrapped with tissue paper in between. The covers are of excellent quality with a full zipper that worked and fit perfectly.
I would highly recommend Gear Club
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April 2024 by Monica Ortiz
Customer service rep was extremely helpful and fast at responding to all my questions. I highly recommend GCD for all your music/dj needs.
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February 2024 by Eduardo Gallegos
Great Customer Service. Ask for Manny.
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February 2024 by George Throener
Amazing customer service! Couldn't have asked for a better trusted partner to source equipment from.
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February 2024 by Mimi D.
Great Biz and Customer Service.... Super honest and helpful when I purchased the wrong item TWICE!!!!! It was 100% my bad so I was blown away that they made it right both times and didn't make me feel like an idiot;)
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January 2024 by Adam Paulitsch
Jonathan and his team were excellent for multiple orders. Great communication. Will be a returning customer here!
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January 2024 by Diancy Moreno
Amazing work and very knowledgeable
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January 2024 by Sam Rendon
Great team, very helpful. Are very attentive and quick to reply to questions anytime we need help. Would highly recommend!!
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January 2024 by Alex Alvarado
When it comes professionalism and great service expect that from Gear Club. Every installation has been smooth with their knowledgeable technicians, whether it’s troubleshooting or assuring equipment is working correctly that’s something their company assure their customers. Thank you Gear Club for the many years of service and support.
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December 2023 by Micah Sebastian
Wonderful team. Excellent customer service. Thank you all so much.
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December 2023 by Jesse G
Amazing customer support and was very satisfied buying from them!
