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March 2024 by Tressia Permoda
I took my 2020 Equinox in for damage to the grille and bumper. I am beyond impressed & pleased with the outstanding service and repairs. They did a awesome job. I was keep updated with what was going on. If you ever need work done I suggest you go to them you won't be disappointed.Thanks to everyone in the office and everyone who worked on my vehicle.
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December 2023 by Yohan Monroe
Worse location ever avoid at all cost . They tell you what you want to hear to get you to sign with them and then won’t keep you updated and keep your car longer than what you were told .I will never tell anyone to go to gerber or take a car again
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July 2023 by Bob S.
Drove into this location, and asked the front desk to get an estimate on fixing my windshield. They said they couldn't give me an estimate until 2 days later. I said "an estimate cannot be given for two days?" She said Yes, would you like to make an appointment? I was like no thanks, I will have it fixed before those two days, and I did. Lost business, I guess they are too busy. If I owned the place, I would be out of my mind. 10 minutes of work and possible customer... gone forever. You never know who you are talking to when a customer comes in.
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June 2023 by Amir Avalos
Going on 35 days with 0 update for our vehicle. Will update as we finish the process.The only communication is between the receptionist and I, who’s says the technician hasn’t put any updates as of today.Our claims adjusters has not been able to reach Gerber Collisions estimator after leaving voicemails and a couple of emails.
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May 2023 by Cliff Diver
This is a great place for any collision body work type of automobile service. They are really on top of things and always communicated with me about the progress and repair of my vehicle. I mean they're good shop.. and the people there keep you up to date.
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April 2023 by Mustang Man
About 3 months ago I had my vehicle repaired and returned back to me(12/22/22) with only 95% done. It's missing a bumper strike and was told to bring back when I take my vehicle out of winter storage. So, 2 days before I bring my car back out, I called the shop. Guess what! I was told the part has not come yet(for after 3 months) and was told will call when they received the part. At this could mean months of waiting .I wouldn't recommend people to have their car service/ repaired at "Gerber". I'm going to call my insurance and have them deal with this BS.Services: Painting
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March 2023 by Brock Landers
Front desk, Angie, was professional and very knowledgeable. Done on time, and was updated frequently on my vehicle.Services: Body & Trim
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February 2023 by Mohammad Alshathly
When I put my car there for one month and they change the pick up day three times. Very Bad Service.
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November 2022 by Tom Ryan
Be careful. When you call the local number, you may be transferred to a call center, who doesn't let you know you are not talking to the local business. I got a quote (from the call center) and was told because I wanted OEM glass, that would have to be paid for in advance. I went into the business to pay and told the woman at the desk I had talked to Ms. L about glass and she interrupted saying "I don't know Ms. L" After a little back and forth I finally realized Ms. L was at the call center. The woman at the desk says "We don't do glass here", as I'm looking directly at the sign above her head that says "Gerber collision and GLASS". Turns out the glass service from Gerber is mobile only. So, she gives me a business card with the toll free number on it and sends me on my way. Didn't get the warm fuzzies.Service: Auto glass repair
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October 2022 by richard shaw
Came to deliver parts in this not sure where to go . This guy that works there starts whistling at me like im a dog saying come this way with the parts . Very unprofessional I’ll never deliver there again !
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August 2022 by Michael Flaherty
Insurance referral that I should have ignored Estimator decided that the damage done to my car windshield was not part of the collision even though it was noted in the police report. It seemed like there priority was always towards the insurance company and not the auto owner whose car was damaged Entire police report was ignored. BewareServices: Painting
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August 2022 by Sal A.
I have to change my review of Gerber, I went in today for an estimate on painting a part of my fender... And they didn't even want to look at it. Basically they said there is a paint shortage and are only doing the cars they were already working on. When pressed they said they are still taking new customers, just not me, unless my car was in an accident. So do they only paint cars in accidents? I'm disappointed they had zero interest in giving me an estimate and suggested I consider going somewhere else to have the part I wanted wrapped. Apparently they have too much business and judging by the way their receptionist talked to me I was an inconvenience and not worth their time or consideration.
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May 2022 by Evelyn Suarez
I took my car to Gerber Collision on Mondayand my car was ready on Thursday.They did a beautiful job ,I would recommend them to anyone in need of repairs .I am so pleased with their work. The staff were very helpful and friendly and explained everything to me. Keep up the great work. Thank youEvelyn Suarez?Service: Body & Trim
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April 2022 by Ozzie R.
Tom is the best... He reviewed and inspected everything before giving me a thorough estimate. He is easy to get a hold of, and kept me informed throughout the whole process. Car was delivered to me ahead of schedule.
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February 2022 by Catherine Mackey
My car was only dropped off there on Thursday December 30th at 5:00 at which time they close and went home for the holiday weekend. So, nothing has happened yet and I'm told that they don't have any estimators and only one repair person right now because of covid. I'm hoping that changes by Monday. Once my car is fixed and depending on how much hassle I'm caused or if it goes smoothly I will give a review.Either way I will give a review.Today is January 20th and I still don't have my car back. Fortunately, the people that work there that were sick at least some of them are back to work now. My car is supposed to be ready on the 26th of January. I will give my final review at that time.
