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February 2024 by Sylvia Fedrick
Great, dependable service!
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February 2024 by Charlotte Vaughn (Kids Vibe LLC)
Great customer service ?
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February 2024 by Oscar Lanzi
Good service, professionally treated even after I was having problems with the payment
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February 2024 by Elizabeth Copper
Thank you for taking the time to fix my low tires this morning.
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January 2024 by Dawn W.
BEWARE!!! This Goodyear is not affiliated with Goodyear Corporate. They are Care Care which is independently owned, per a Goodyear Corporate rep (800-321-2136). They are only allowed to have the Goodyear name because they sell Goodyear tires. We had front end work done at this location because of an accident. Our insurance company paid a portion of the bill and we had to pay the difference. After picking up our vehicle, we noticed the car was bucking and pulling to the left, which is where Goodyear performed the work. We went to Ford and was informed, "the left front control arm bolt was loose." Also, Ford had to remove the lower control arm and reinstalled with proper hardware and locked tight the spindle. If we had not taken our vehicle to a reputable place, this could have been a huge disaster. BEWARE! BEWARE! BEWARE! If you have any issues, Goodyear Corporate will not be able to assist in a resolution. This is an independent owner.
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January 2024 by James B.
Beware wolves in sheep clothing, over charge and left with same issue I initially came in for. Brought vehicle back 3x showed diagnostic for an entirely other vehicle.
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January 2024 by Michele B.
I was pleased with the service. Had two tires replaced and they gave me several options on tires. They also have a rebate, credit finance and goodyear credit card. The place is clean and they have a coffee machine. You just have to watch the step coming into the door.
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December 2023 by Naveed
Amazing place to do a business when it comes for your tire or your car mechanical work or anything else they’ll help you . Have a great staff. Serve you free coffee. While you’re waiting
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October 2023 by Denis Gaynetdinov
If you’re having any issues with your vehicle take it here!!! They are knowledgeable and take all your concerns seriously. They got me in right away and took extra care with my car!
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October 2023 by Zakira Khan
Certainly! Here's an extended review or feedback for GoodYear Car Care Plus, specifically acknowledging Mr. Basit and his team:"I wanted to take a moment to express my deep gratitude to the team at GoodYear Car Care plus, and in particular, Mr. Basit. From the outset, it was clear that this auto shop values their customers above all else. The level of friendliness and genuine care they exhibit is truly exceptional.Mr. Basit, in particular, deserves a special mention. His dedication to providing the best service is commendable. He not only took the time to understand my car's issues but also went the extra mile to ensure that I was completely satisfied with the results. When I picked up my car, it felt like I was driving a brand new vehicle. That level of attention to detail is rare and greatly appreciated.I have no hesitation in recommending GoodYear Car Care Plus to my family, friends, and anyone in need of automotive services. I can confidently say that they are always ready to accept challenges and deliver outstanding results. To Mr. Basit and the entire team, thank you so much for the amazing job you've done. Your commitment to excellence is truly admirable. Keep up the fantastic work, and know that your service is deeply appreciated!"Thank you.
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October 2023 by Henry Overton
I Took my car in for an issue with a squeaking noise to Good Year Car Care Plus, located at 1818 E. 87th St. I left the car to be diagnosed and Good Year called and said they found the solution. They said I needed to replace the struts to solve the squeaking noise issue. I gave the approval for the repair and they assured me this was the solution.When the repair was done, I picked up my car and was told there would be no more issues for the reason I brought it in. Jimmy said the mechanic test-drove the car after the repair and heard no noise. On my way to work, I noticed the car sounded the same as it did before the repair...this was a $1,258.00 repair and the problem was not solved. I called Goodyear and said the car is producing the same sound as it did before the strut replacement. I was asked to bring the car back so they could look at this again. During my second visit, the mechanic took a ride with me so I could point out the problem. Alvin acknowledged that there was still a squeaking noise during the road test.I left the car with Good Year again and got a call later in the day stating my control arms were bad and this would be an additional $1,700. I feel they misdiagnosed the issue after I was guaranteed the issue was resolved. When I asked why they replaced the struts and not the real issue, I was told they were bad and would have needed to be replaced. However, I didn’t need this done to solve the issue and feel this is a money grab and unfair.Also, Abdul the owner has Good Year I believe is listed as a Black Owned Business and this is not a Black Owned Business. Their Google Reviews show many unsatisfactory customers.Lastly, when I told Jimmy who appears to be the manager I was going to the city and file a complaint, his response was go ahead people have done this before and nothing happened. This means they feel they can over-promise and under-deliver in our Black Community, and nothing will happen.Service: Steering & suspension repair
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September 2023 by Charles Bennett
Very prompt service and polite technicians and the service guy was neat putting back my spare tire thanks.
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August 2023 by Kenneth Taylor
I've had four cars serviced by this shop and never a problem. One job, a 600 dollar one, they did a free do over because of a faulty part. No labor or service charges. They tell the truth, which sometimes people don't want to hear, which I understand, because we don't like to think that our rides are as jacked up or neglected as they are. I'm glad they're in my neighborhood!
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August 2023 by Douglas Harrison
This place stole $80 from me for a diagnosis. There never found out what was wrong whit my seat belt. All it needed was a new belt component. Manager Jimmy promised to rectify. I still haven't heard back from him. Let not even talk about professionalism forget about it. Associate wanted to assault me while I was there for asking questions.
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August 2023 by Raul Franco
Buyers beware, brought my vehicle here to get a front-end alignment and that's all it really needed these guys took my vehicle and did such a horrible job the very next day my truck was driving even worse than when I brought it in and then the mechanics took a look at it and says all we didnt have the right tool the first time we did the job so you have to come back next week. So I was like cool I'll play along. So they made a minor adjustment and we made an appointment to come in the following Wednesday. Going into Monday afternoon truck broke down because the wheels are screaming at this point cuz the alignment was so bad. Then I mechanic comes back and finally tells me all we found the problem you're going to need a lower control arm that's going to be $800 on top of the $178.00 I already spent. So if I needed a lower control arm why did they charge me $178 just to find out later why did they even do the work? Long story short I left that shop went to Highland Indiana, Levin Goodyear and those mechanics are the best they only charged me $110 to realign the vehicle and I haven't had any trouble since. So I will never be going back to shop.
