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January 2025 by A C
High quality merchandise. Very knowledgeable staff. I purchased a pair of loafers from Neiman Marcus many years ago, and unlike Prada, Gucci is willing to take the shoes back for repair for a nominal fee. Which is surprising considering I never bought the shoes from the boutique. I have purchased other items, just not shoes so that is very heartwarming to know this company stands behind all their products.
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January 2025 by Paula Thurber
Stop in to ask about getting my watch repaired and was told I needed to go online and send it in. I tried with no luck. Was in Vegas at Belligo Gucci store and the kind salesperson told me it must be done at the store and the salesperson probably just didn’t want to help you. Will try again the next time I am in Chicago.
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December 2024 by 2012se
Morgan was awesome, very helpful and friendly. Found exactly what I was looking for and my wife loved the gift.
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November 2024 by Vic Ben
I found the bag was lost a crystal when I came back home, and I call Gucci customer service, they ask me to send it back and replace a new one. The whole process takes time, but it worthy
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October 2024 by Kelly Milk
Gorgeous store, professional staff, can not wait to visit again!!!!
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October 2024 by Jon Cohen
Huge store and selection. Excellent customer service.
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September 2024 by M Hansen
Team is super helpful
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August 2024 by Lilah Schatz
the employees at this location are so kind! i came into the store wondering about a particular product, and Ben was so knowledgable and considerate. 10/10 experience!
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August 2024 by Teresa
The sales associates are so incredibly rude! We planned on getting some items but didn’t even want to give them the commission after how they treated us. Left and ordered everything online.
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July 2024 by Jan Costa
The staff is friendly and helpful.
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June 2024 by William Selmer
Went in to buy a new button, as I lost the extra one that came with the shirt. As I greeted the associate, I explained to her my delima. She then asked me for my ID. I was confused and asked her what does who I am have to do with buying a button? Feeling profiled, I told her not to worry about it and made my mind up then that I'll stick with Purple Lable.
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May 2024 by Terrence Brown
This was a beautiful store and can't wait to go back. Wonderful experience
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May 2024 by Shanda May
If a manager can call me back asap, I would appreciate it. My name is Rashanda Maxwell, I’ve tried calling the store numerous times and the mailbox is full and client service rep that I get that is not in house is unable to assist. This is regarding a recent purchase!
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May 2024 by Prodigy_Gaming
Wish i could actually Rate 0 but 1 will do. The Sales Associate Alexis needs to be trained on how to deal with Customers. Extremely Rude, Horrible Attitude.
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May 2024 by Riley
The service here is great. Staff is always friendly and attentive. I bought some Gucci shoes from here and they are great! They are a little uncomfortable at times but that’s usually with a lot of designer brands. The material is good and easy to clean. The store has a lot of options you can chose from with their 2 floors of inventory.
