H&R Block offers professional tax services with knowledgeable and friendly tax preparers who prioritize customer well-being and safety. Customers can choose to visit their local offices, such as those in Chicago or Lawrence, or opt for remote options like the Digital Drop-Off service, which allows document upload via email. The staff is known for being helpful, prompt, and polite, making the tax process easy and less stressful. Many clients appreciate the warm, inviting personality of their tax professionals, which helps turn a usually stressful time into a positive experience. The offices follow safety protocols, including disinfecting high-touch areas and social distancing, to keep communities safe. Clients often leave satisfied with their refunds, thanks to the expertise of the staff. Overall, H&R Block is praised for its fast, convenient service, professional staff, and commitment to customer care.
Nancy Tavarez is GREAT as always!!! Nancy has been doing my taxes for several years and she's so knowledgeable, very personable and easy to work with. H&R Block is lucky to have her as one of their Senior Tax Analyst.
Steven
February 2026
Everyone is very friendly and knowledgeable. This makes for a good experience.
February 2026
We like the service and information.. Very attentive to questions and giving Answers.. our tax analyst..Mrs N. TAVAREZ Earns her 5 stars ...we are fortunate to Have her do our taxes.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
