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April 2023 by Adam Flunker
Adelaide Cruz was the friendliest, professional tax preparator I've ever worked with. Front desk staff very polite and friendly. The fee for my taxes was some what excessive but they made up for it in customer service.
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April 2023 by Madeleine Fawcett
Very frustrating experience. The tax professional who did my taxes put my bank account number in wrong, causing my return to not be completed. I tried reaching out to her but she just told me the situation would resolve itself and the IRS would send my refund via check instead. Then I got a letter from the IRS that they couldn't complete my return because the account number was wrong. When I called HR Block for help, the customer service person I spoke to spent 30 minutes googling the issue because she didn't know anything about it and then told me to just call the IRS and deal with it myself. When I asked to speak to someone else who knew how to resolve the situation she told me that wasn't possible. Terrible service for a company I paid $200 to handle this for me.
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April 2022 by Ndidi Borha
Unprofessional. My husband and I called beforehand to see if they had any available tax preparers. We were told over the phone that they had a 1PM slot available. We arrived before 1PM, and informed one of the employees [Greg] that we previously called. He didn’t seem to be aware of the call and we didn’t know who we spoke to, but he put our name on the schedule and told us to have a seat. We sat for about 30 minutes before my husband finally asked the same employee who we we’re supposed to meet with.. he gave us the preparer’s name and then reassured us that we were on the schedule to be seen.Less than 5 minutes later, the preparer [Luzon??] comes up to us in the lobby and informs us that he was not made aware that we were on the schedule, and wouldn’t be able to see us. He tried to reschedule us but at that point I was over it. The entire ordeal is completely ridiculous for a company as reputable as H&R Block. We paid for street parking and sat in their lobby for a half hour. Unacceptable.
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April 2022 by Margie Sprehe
I feel like our tax preparers are always very friendly and always know ways we can maximize our refund
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March 2022 by Keith Oquendo
The tax preparers know what they're doing and are friendly and funny.
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February 2022 by Noel wg
Good day miss Linda has always attended to all my needs such a sweet person to have a conversation with always always have suggestions about my taxes I give her 5 stars for excellent excellent customer service as long as she's with H and R Block I will be returning every year thank you Miss Linda thank you for always being there have a good day stay safe
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February 2022 by Dennis Williams
Good, Quick, Eric made it very easy.
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June 2021 by Julia Barlow
The agent who handled my taxes knew what he was doing and I received a refund due to his diligence.
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June 2021 by Elliot Levine
Pleasant, efficient, easy
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April 2021 by Barb Nasby
I really enjoy working with Behzad. He makes it so easy.
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April 2021 by Angela Meeks
I've had the best experience with the service
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April 2021 by Ashley Rose
Always helpful and easy.
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April 2021 by John Barbagallo
No reason given
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March 2021 by Kristi P.
Extremely unprofessional and rude. Unfortunately, I did not have all the information required to do my tax return. Some of the items I was unsure how to get access to and when I asked what do these types of returns need as far as forms I should have, she snapped at me and accused me of asking her to lie on my taxes. Ive been going to h&r for over ten years. I won't be going back. Don't go to Linda. Don't go to H&R.
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March 2021 by Claudette Bryant
Extremely professional, very informative, and friendly. I would award a ten star but it only goes to five. GREAT JOB DONE.
