H&R Block is a business that provides tax preparation services with a focus on customer satisfaction and professionalism. Customers appreciate the knowledgeable and thorough staff, especially the representatives who take the time to explain complex tax details clearly. One reviewer praised a staff member for reviewing multiple years of messy tax records, breaking down options, and offering helpful advice, even traveling an hour to this location solely to work with her. Another customer, new to the office, was impressed by the friendly welcome and the assistance from Monica Gonzalez, who dedicated nearly four hours to redoing a complicated federal tax return that included rental income and other forms. Monica identified a mistake made by the IRS, clarified that the customer was owed money, and provided all necessary copies and guidance to mail the return, earning the customer’s trust and a commitment to return annually. Additionally, Gloria Delgado was recognized for her expertise, patience, and attention to detail, making the overall experience smooth and comfortable. Overall, the staff at this H&R Block location is praised for their professionalism, thoroughness, and dedication to helping clients understand their taxes, making it a trusted choice for those seeking reliable tax services.
I want to thank Ms. Shirley Gandy for her expertise regarding my tax preparation. She was very patient, kind, and she gave me a comprehensive assessment and explanation for the amount of refund I received. As, well as changing my filing status. you Ms. Gandy!!!!
February 2026
I always have great customer service anytime I file my taxes with Shirley Gandy. 10/10 highly recommend.
February 2024
Love it they are very helpful,specially Damari Gurrola she's the best.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
