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March 2024 by Nick Fromell
Great experience working with Michael, he was professional and very helpful with my questions.
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March 2023 by Savannah Markel
I had a wonderful experience with Sarah Nunez. She was kind, informative, and paid attention to detail. Taxes have always been confusing for me (I'm sure a lot of people can agree) but she made this tax year extremely easy. I'm looking forward to our appointment for next year!
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September 2022 by Elizabeth Placek
Avoid this location and H&R Block in general for filing of your federal and state taxes. My experience: I went to this location to file my taxes in February 2021, a tax professional named David helped me and told me that I owed a substantial amount to the IRS. I went home and reviewed the documents and realized he had made a mistake so I went back into the office and he apologized and told me he was going to file an amended return. Seven months later, present day, a HR Block representative over the phone told me an amended return was never filed. Do not trust this location or H&R Block with your tax preparation.
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August 2021 by Tarek Shackour
Avoid filling your taxes at this place. IF there was less than one star rating I would give it to this place.My Brother filled his tax return at this site few days ago. David was the person who filled the tax return for him. He was so rude and unprofessional. They agreed at the beginning on 69$ then he asked my brother to pay 130$. He even made a mistake in entering his tax information.When my brother called them back to ask them to correct the mistake. David told my brother that they can't do anything about it because they already submitted his tax return.I used to fill my tax return at this place but now I am not going to .
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April 2021 by Francesca Dana
The tax professional created my account incorrectly (put my first name as last, and last as first) and refused to admit she had made a mistake creating a delay for allowing me to approve. When she did put it in it was immediately rejected as I needed an IP PIN. This was on April the 16th. When I provided the PIN on the 18th, and called to confirm that my tax professional received my PIN to resubmit my return. I was then told that my tax professional's last day was the 16th. I was not told it was her last day, even when I was going back and forth with my professional on the 16th she did not bring it up. When I called and trying to find a resolution, the person provided very little in solutions until I pushed for same-day solutions.
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April 2021 by Emily C.
Won't be coming back. We loved the location on Ashland in Lakeview and since moved to River North. We worked with David. His mask was below his nose the entire time. He quoted us 3 different prices each time as if doing mental math adding up what we needed. We handed him our forms and it's as if he had never done taxes before. You are the "expert". Not us. I really wanted to get up and leave mid meeting as I didn't feel our financial status was in good hands at all. Please have the location owner sit in on a meeting with him as I would not want David representing my business. For this price for doing standard deductions, we are better off doing it ourselves.
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April 2021 by Ahmed Farag
I’ve been a loyal customer of this location for many years and have recommended many others.I made an appointment for 11am this past Friday. I can understand a 5-15 minute wait but after waiting for over 45 minutes I decided to leave. The receptionist was apologetic but only offered to reschedule my appointment. She reminded her colleague about our appointment several times but he dismissed her each time.While I was waiting, I could hear the individual I was scheduled with loudly arguing with the person before me. That same person would leave and come back multiple times. It seemed like he was a personal friend.Very disappointed after 5 years of loyalty.
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April 2021 by Maria Gonzalez
Carlos is great and very friendly. He emailed me a few weeks ago letting me know I can file my tax returns with him virtually. Great communicator.
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April 2021 by Jeffis C
Carlos was excellent. I wouldn’t go to anyone else.
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March 2021 by Patrick S
I sat with David and he was very rude. He was shouting at me while he was trying to explain the forms. He was annoyed by my questions. I only had W2 and my insurance tax form. He mentioned that I only have to pay 96$ then he said that he has to file the federal taxes too so the cost will increase. We started with 96$ then he asked me to pay 155$. He handled me my papers without putting the forms in order. He did not even stipple the forms to the folder calming that he doesn't have stapler on his desk. Then he rushed me to the reception counter to pay. What kind of customer service is that. Don't file your taxes with David.
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March 2021 by Tarek Shack
Avoid filling your taxes at this place. IF there was less than one star rating I would give it to this place.My Brother filled his tax return at this site few days ago. David was the person who filled the tax return for him. He was so rude and unprofessional. They agreed at the beginning on 69$ then he asked my brother to pay 130$. He even made a mistake in entering his tax information.When my brother called them back to ask them to correct the mistake. David told my brother that they can't do anything about it because they already submitted his tax return.I used to fill my tax return at this place but now I am not going to .
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March 2021 by thomas steger
Customer service is always excellent, regardless of what state I live in. You guys are professional, and I haven't had any errors on my taxes. Plus, no matter how much your bill costs, I always get a helpful chunk of money.
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March 2021 by John Weibull
I've always had a good experience with Mr. Hira.
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July 2020 by Terrence Ewing
Price has went up a thousand percent in a couple of years.
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July 2020 by John Newman
Satisfied customer of many years
