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May 2023 by Google user
For the amount I pay for Hu0026R Services (close to $400), the lack of communication and promptness to complete my taxes is not worth it. For the second year in a row, I submitted my tax documents over a month before tax day (this year 2/22/2023) and received zero response from a specialist despite trying to message via the chat system. I did not receive any follow-up or response regarding my taxes until April 15, and I think it is only because I finally got through to the office begging someone to follow-up. For the past 3 years, the Hu0026R services have been growing less and less impressive and my stress level inclining. I will say, John Casey, who was my specialist for the past 3 years was the reason I decided to give Hu0026R Block one more shot. Side note: If he ever had his own private services for taxes, I would go to in a heartbeat. He was knowledgeable and understanding of my tax situation and even apologetic with my frustrations. Unfortunately, he was not my assigned specialist this year to calm the far too familiar and growing stresses. I spoke to my assigned specialist this year for all but 2 min to provide my routing number and get generic advice. I felt like just a number and not a loyal customer. I hate writing negative reviews. But my experiences with Hu0026R Block services continue to get worse and worse. Due to the lack of communication and the stress of having to wait to so close to the deadline (uploading all documents with more than a month), I feel like paying close to $400 is not worth it, and I will be looking for a new service when it comes to taxes when filing for 2023.
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April 2023 by John Deger
For the amount I pay for H&R Services (close to $400), the lack of communication and promptness to complete my taxes is not worth it. For the second year in a row, I submitted my tax documents over a month before tax day (this year 2/22/2023) and received zero response from a specialist despite trying to message via the chat system. I did not receive any follow-up or response regarding my taxes until April 15, and I think it is only because I finally got through to the office begging someone to follow-up.For the past 3 years, the H&R services have been growing less and less impressive and my stress level inclining.I will say, John Casey, who was my specialist for the past 3 years was the reason I decided to give H&R Block one more shot.Side note: If he ever had his own private services for taxes, I would go to in a heartbeat. He was knowledgeable and understanding of my tax situation and even apologetic with my frustrations. Unfortunately, he was not my assigned specialist this year to calm the far too familiar and growing stresses. I spoke to my assigned specialist this year for all but 2 min to provide my routing number and get generic advice. I felt like just a number and not a loyal customer.I hate writing negative reviews. But my experiences with H&R Block services continue to get worse and worse. Due to the lack of communication and the stress of having to wait to so close to the deadline (uploading all documents with more than a month), I feel like paying close to $400 is not worth it, and I will be looking for a new service when it comes to taxes when filing for 2023.
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April 2023 by Sarah P.
I called to ask if they could help me send in my state tax return via mail and asked how much this service would cost. The rep was extremely rude, said no, and hung up. I've never had such a bad customer service experience anywhere. Embarrassing for them to have such grumpy and unhelpful people working the phones.
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August 2022 by Rena Bean
My tax expert handled my case professionally and he was very efficient. He made the experience easy and enjoyable.
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April 2022 by Rena Elyyan
My tax expert handled my case professionally and he was very efficient. He made the experience easy and enjoyable.
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April 2022 by Corey McGee
We enjoyed working with John Casey, who was very helpful.
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April 2022 by Qiana King
Because he was very nice and informative and helpful
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March 2022 by Vesna Zafirovski
Service by Mr. John Casey at your Lincoln Park location (2364 N. Clark)
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February 2022 by kara bourke
Excellent service for the tax preparer and the office staff. John Casey is fantastic.
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February 2022 by Joshua Arzuaga
Excellent service and aloud me time to understand every detail of my tax return.
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October 2021 by Andrew Ogletree
The H&R Block website and online tools are, quite frankly, embarrassing. Purely from a technology perspective, switching to H&R Block after years of using Turbo Tax felt akin to travelling back to the stone age. Good thing my tax advisor - John Casey - was so impressive. John was extremely professional and went out of his way to ensure that I understood the process every step of the way. If it were not for him, I would not be returning next year.
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July 2021 by Ty Douglass
My taxes were filed late, and the fee is still very expensive. It's not the tax preparers fault, he was very very helpful, I think it was a fault in the online system.
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June 2021 by doug baker
John Casey has been preparing our taxes for years. He provides an exceptional level of service. John is always careful to explain what is affecting our taxes, and he typically provides useful advice for the upcoming year.
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April 2021 by Thomas Hussey
John Casey has been doing my taxes for years with no problems nor issues.
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April 2021 by l k
John Hayes is extremely experienced, knowledgeable, and professional. I wouldn't trust anyone else to prepare my tax returns.
