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January 2024 by Ezequiel Garza
There's always a problem with this bank, I've been trying to open an account for months. I made an appointment for 10am and then I'm told come back later because the other appointment showed up, even though I was there a few minutes before. Really shows the lack of customer service
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August 2022 by Andres Manuel
If I could give this place zero stars I would since the merge of TCF Bank with this garbage Bank I cannot pay certain things because the app and the system is always crashing so I cannot pay my bills on time because of this. I went on vacation and because their system crashed I could not literally take any money out and when I called customer service they could give me no answer because the system is crashed! I don’t understand when people need money they cannot access their money in a time of need I’m cancelling my account
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July 2022 by Vinny Castro
If I could give this place zero stars I would since the merge of TCF Bank with this garbage Bank I cannot pay certain things because the app and the system is always crashing so I cannot pay my bills on time because of this. I went on vacation and because their system crashed I could not literally take any money out and when I called customer service they could give me no answer because the system is crashed! I don’t understand when people need money they cannot access their money in a time of need I’m cancelling my account
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July 2022 by Ana hdz
ATM always out of service. Have been there at least 2 times during “business hours” and it was closed.
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November 2021 by Lotus Prins
I've been banking at this bank since it was FirstMerit in 2009. I do not have enough good things to say about this branch in particular, because of the outstanding personal customer service I receive. It is like walking into close friends. They have one of the best checking and savings accounts in the area. It is easy to start an account with just $100, they do not impose a lot of fees, there are many options to get around it, there is no penalty for low balances, to name a few of the excellent benefits they offer. Among other things they also have safety deposit boxes. They offer rewards for using debit cards. The Bank also provides great loans at excellent rates. It is almost a worry-free bank.
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September 2019 by Carlos Vega
Great customer service great mortgage products over all have to say I'm a 100% satisfied
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January 2019 by kola wole
Very horrible bank, call the branch they'll never pick up, the bank itself will put a hold on your account and try to make you not come for your money anymore so they can fraudulently keep it
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November 2018 by Bebechicago6 Doran
This place is refusing to cash a check from themselves to me that they sent me after over charging me. and the teller is totally confused and poorly trained . She's had me here forever calling from place to place trying to get help.
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January 2018 by Shawn Reed
Extremely poor attitude over the phone.
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March 2016 by Sky Ambler
I've been banking at FirstMerit since 2009. I do not have enough good things to say about this branch in particular, because of the outstanding personal customer service I receive. It is like walking into close friends. They have one of the best checking and savings accounts in the area. It is easy to start an account with just $100, they do not impose a lot of fees, there are many options to get around it, there is no penalty for low balances, to name a few of the excellent benefits they offer. Among other things they also have safety deposit boxes. They offer rewards for using debit cards. The Bank also provides great loans at excellent rates. It is almost a worry-free bank.
