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February 2024 by Iesha McDonald
They are excellent and they get you in and out great quality of work
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January 2024 by torrence williams
Great Service in 24 hours emergency for my car. Thank You. Be Blessed.
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January 2024 by Angela Dixon
There was a number of things wrong with my car. Took it to them about a week ago and they fixed everything. My car is running like it’s brand new. Thanks Irving auto ?
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November 2023 by Chaz Milligan
Worst business experience I have ever had. Held my car for 7 weeks and did not completely repair my transmission. Over those 7 weeks, they never took accountability to reach out to me and keep me updated on my repairs. I always had to call them first and every single time they gave me a response that my car would be finished on a date that always ended up getting pushed back. They left my car dirty and with a stench that has been incredibly difficult to get out. It seems unfair to other establishments to even refer to Irvin’s as a business. Terrible professionalism, terrible accountability, and overall lack of care to the customer. Please avoid at all costs! I have to take my car to another mechanic and incur additional costs because I don’t even trust them to reconcile their mistakes.
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September 2023 by Kathy Cunningham
This place was absolutely AMAZING!! I live in Indiana, and had car troubles. This shop is where my roadside assistance took my vehicle. They were wonderful to work with! They communicated with me daily and kept me informed with everything they needed to do or got done! I’d recommend Irvin’s over and over again!! ?
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September 2023 by Chatel Chase
Worst place I've ever been! They were paid by my warranty company to put a new transmission in and I found out by my mechanic that it is actually a used transmission. They had my truck for an entire month and lied and said my trans was shipping from another state and that it had got lost in transit. Yet they could never provide me with any tracking information. The whole time these people were lying. DON'T TAKE YOUR CAR THERE NO MATTER DESPERATE YOU ARE!Service: Transmission
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February 2023 by Rosilyn Walker
I remember when I first came here a few years ago; I had a wonderful experience! However, that has changed. I brought my car here back in September due a claim for my front bumper. After waiting literally a month to hear back from someone, the insurance company that I was going through reaches out me to tell me to reach out to Irving’s to check on the status of my car because at this point they’ve been paying for a rental for my convenience. So I reached out and they told me they’re waiting on a part they ordered; no one decided to reach out and tell me. After waiting another 2 1/2 weeks the insurance company tells me to go get my car because at this point they’re just paying for me to ride around in a rental and my car was drivable. So I went to pick up my car and the lady behind the window told me they would reach out once the part comes for my car. Another two weeks go by and I hear nothing from nobody, so I decided to call and the lady finally tells me the part came. So I finally bring my car back and when I went to pick it up the lady asks me if the insurance company gave me the check or whether I knew how they were going to receive their payment. I pulled up evidence showing where the insurance company mailed out the check. The lady checked their mail and found out the check was in their mailbox the entire time! So I finally received my car and I noticed they put a different color bumper on my car. So I called to tell them the issue and they told me to wash my car to see if there’ll be a difference, which I did; the bumper was a different color than my car. So I called back to confirm the issue and the lady tells me that the person responsible for my bumper is out of the office and won’t be back until after the new year. Here it is nearly going into February and I have not heard from nor have I received an update from Irving’s Auto. I have been calling but no one is answering.
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February 2023 by Willie Gray
Very good service, knowledgeable and helpful in making decisions about your vehicle.
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December 2022 by Shalonda Bailey
IF I COULD GIVE THIS PLACE NOT A SINGLE STAR I WOULD PLEASE DO NOT WALK RUN!!! IF YOU HAVE A WARRANTY COMPANY PLEASE GO TO ANOTHER SHOP AFTER 6 WEEKS OF GETTING MY TRANSMISSION REPLACE FROM THEM PUTTING ON THE TORQUE CONVERTER WRONG TO REPLACING MY TRANSMISSION 3 TIMES !!!!! I RECEIVED MY CAR BACK LAST FRIDAY ON 12/9 IT IS NOW 12/15 AND MY TRANSMISSION HAS STOPPED WORKING… WILL BE GETTING MY LAWYER INVOLVED PLEASE DONT GO THERE IM TELLING YOU SAVE YOURSELF THE TROUBLEServices: Transmission
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December 2022 by Frederick Crittendon
I took my car here payed $2,500 drove the car noticed the leak called several times left several messages and emails no response...not cool.Services: Auto engine diagnostic
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October 2022 by Junior H
Was my first time going and everything was great! Got my car back in 2 days and they did a lot of work! Highly recommendedServices: Tire rotations
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September 2022 by Desiree C.
They have horrible communication. The only time I could get in contact with the owner/mechanic is when I physically went to the establishment other than that I got the secretary who was not knowledgeable about what was going on with my car. They mislead me on the time frame that it would take to fix the car. Eventually I picked up my car after two months with out the needed repair because they were unable to find the part needed to fix it
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September 2022 by Michael Alexander
They were very attentive and professional with my car. They also replaced the shocks and struts. It was a little pricey but they did a thorough job with my car. I would definitely utilize their services again.Services: Tire rotations
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August 2022 by Greg A
I'm giving 4 and not 5 stars only because my turn around time was pretty long. Once I did get the car back I was very pleased with it's performance, and completely satisfied with the work that was done. The pricing was fair and there were no surprises.
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August 2022 by lillian goodman
They was very polite and professional will go there again and recommend others thank you all for everything