-
November 2025 by Lauren
Surprisingly rude customer service.
I was just browsing and picking up a few items to try on when an associate quietly asked if I needed a fitting room. I politely said no, but she muttered “what the—” loud enough for me to hear. Totally unnecessary attitude.
-
November 2025 by Kimberly Thomas
I have loved J. Crew for years, and it continues to not disappoint. You can find quality pieces that will last a years if not a lifetime which is what we need in this economy. I have even passed things down to my daughter. The prices can be a little pricey but as I said the quality is there so the cost per wear ...its worth it.
-
October 2025 by Laura Calabrese
I love Jcrew - not the factory - the OG. So sad that many of the original JCrew stores are slowly closing! Wish the sales online were mirrored in the sales offered at brick and mortar stores. I would love this. Sadly, what often happens is that I will go to this location to try on and see the merchandise 'live' and then go home and buy it online because the prices can be lower!
-
September 2025 by Jessica Willis
Amazing in-store shopping experience today. Sales associate Alanna helped me and went above and beyond!!! She told me she doesn’t even work on commission, which is crazy because she was working very hard for me, pulling sizes, checking for things online, giving pairing recommendations, finding better fits and colors. Superb service from a very nice person. I left with two big bags of new clothes I’m so excited to wear. I’ll be back soon!
-
August 2025 by Joe Zajac
Idk her name but who ever works in the mens department is so friendly and helpful
-
January 2025 by Priscilla Reyes
I absolutely love and look forward to shopping at J.Crew. They have wonderful styles and their material is great quality. Lately I've been doing my shopping online. However, I had to do a return. I called the store in advanced to let them know of the situation of the return ( final sale). It took three times to actually get someone to speak with. Explained the situation and started heading to the actual store. When I went into the store, they were horrible! The two cashiers were condescending, rude and straight out disrespectful. The man was like oooh you were the one who called?!
They interrogated me about the return of the shoes, asked who I spoke with on the phone, then proceeded to tell me if I get a gift card I must buy something in order for them to retain their return- ration status. I'm like huh? Then Darby K ( cashier) pointed to the sales rack. I'm in utter shock! I picked up some shoes and tried them. I headed up to the register to do my exchange. Then the cashier Darby K insisted that I try on the shoes before she rang them up.
I got my things and I left. I had to call corporate on that store and their employees. It was just unbelievable.
-
January 2025 by Muthu Annamalai
Good customer service, ordered the shirts for sizes not available in store with free shipping...
-
September 2024 by Elvia Solis
I have been shopping in that store location for years. Today, I asked to one of the many sales associates walking around the store if they have a petites section and her answer was "only online". I usually get the suggestion to order for me and have it delivered, but no, the rep just walked away and talked to someone in her teammates about something else.
What is the point of having an associate in the store to assist if they will send to to shop online.
Disappointing.... I walked out of the store, I said something to the register reps, however they did not seem to care.
-
August 2024 by J Harrington
J Crew is great, this is guaranteed their worst location go elsewhere!!
Went to this location to buy a suit but they didn’t have the jacket size I needed. I emphasized that I needed the jacket by Saturday (it was Thursday) they said they could order one 'no problem' again I confirmed I needed it by Saturday this was confirmed by all three individuals working in the men's department. Unfortunately, the sales staff doesn't know how to use their own system and I received notice of shipping after I got home that it would arrive Tuesday (way too late!)
No worries I thought I'll reach out to J Crew and explain my situation. So I did:
First response: blamed me for ordering wrong. (Sales associate ordered it in their system at register, not me.)
Second response: passive aggressive 'sorry but not our problem'
Third response: offered a discount less than the current in store sale on just that item.
Fourth response: refused to check inventory at other locations.
So end of the day customer service made the situation worse. All the sales team is doing is saying whatever you want to make a sale.
Will tell everyone I talk too about this and to go to other J Crew locations! The staff and customer service are worthless.
* update: 1) once discovering the jacket would arrive late I went back to the store to get one of the sizes close that I previously tried on to make it work. Didn't make a scene and you would have been able to tell I was anything other than a normal customer. THEY HAD PULLED ALL THE SIZE ABOVE AND BELOW MINE OFF THE FLOOR. This was a pretty unique coat but there is no way they sold all 5 of the size smaller in one day. Didn’t help that the entire sales team was staring at me talking into their mics. So I expect they only go above and beyond creeping on people who complain. 2) Then, order arrived even later than expected and damaged. Looking closer the pants I got in store were pulling a seam too. All around fail. Shopping at Target or Forever 21 would produce higher quality clothes.
-
July 2024 by Stephanie
Excellent customer service! I needed to do an exchange and the staff went above and beyond to make the experience great. They helped me locate the item, they were helpful explaining the exchange, and they were very kind!
The store is smaller but has a fabulous selection of styles and sizes. It is like walking through the J.Crew catalog of the good old days. The mannequins and store arrangement are easy to shop and inspiring.
-
December 2023 by Gaetano Laterza
Black Friday week. Everything at 50% discount
-
October 2023 by Toya Montoya
Excellent
-
October 2023 by Alea M
Good quality of the clothes
-
September 2023 by Frecky Lewis
This is a larger than average J. Crew and tends to be fairly busy. The staff are also a little more proactive than in some other branches about checking on you, which can be good or slightly annoying depending on your point of view!
-
June 2023 by Stanley Cheung
Looks for Jennie in Men's section, great conversation and recommendation!
