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August 2023 by Ethan Hedman
Harold was super helpful, great spot.
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May 2023 by Jessica
Don't buy stuff off their website. They now carry clothing from other companies and don't allow returns in store nor are they able to provide with any information on how to make a return. You have to pay for shipping after hunting down these companies on Google.
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January 2023 by joseph haras
Great prices in a great staff so helpful there
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September 2022 by sean curran
I came in to buy a suit on Tuesday but you never put my pants into the bag! Never coming back to this location. You ruined this wedding for me.
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September 2022 by William Brigode
Not as great a selection as I remember from larger stores in the suburbs.
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August 2022 by Too R.
The J Crew location on Southport is quite a disappointment to me as a very long time customer of this brand. When I walked in the store, it's like the atmosphere immediately shifted. I consider myself a fairly tall, well dressed, courteous, female adult. However, the usual greeting that I have received at other stores was totally absent at the J Crew Southport location. In fact, the cashier seemed to take it personally that I requested a paper receipt and proceeded to dangle it mid-air as if she was afraid that our fingers might touch. What poor customer service here. The employees who were there today could use a lot more customer service & diversity training. I'm sure that J Crew would not want to be represented in this way.
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August 2022 by Mike Hirsch
I will not shop at J.Crew anymore. My family and I have spent thousands of dollars into the J.Crew company and because I cannot produce a proof of purchase they will not credit me for a poorly made shirt. The pattern on the shirt faded prematurely. Now I can’t wear the shirt because it’s ruined. I’ve never had a problem returning items at any of the other stores I shop at. I rarely return anything. J.Crew needs an internal audit at this clearly deceptive practice of poor customer service. I spent $60 on a shirt I’ve worn maybe 7-8 times? I think the return policy should be upgraded because clearly a shirt that is poorly made should be credited. The shirt says J Crew on it, I guess that’s where the customer experience stops for them.
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July 2022 by Vinita Nath
Please head to this particular branch of J Crew for untiring sales staff. The staff seems really committed and definitely go out of their way to make a customer feel wanted. I had the pleasure of meeting Tammy who is most enthusiastic about pulling out different designs and sizes .. she zips around the store as though on wheels.. and was wonderful to have around…I can’t thank you enough Tammy…
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May 2022 by chonte
I felt discriminated against the moment I walked through the door. Encountered multiple Caucasian women greeting and helping others. The moment I asked for assistance, I felt rushed and not welcomed. Although there is a wonderful African-American male who assisted me at the register who made a difference.
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April 2022 by Lesley Swanson
The friendliest jcrew in chicago! Kind and helpful staff - went above and beyond to help with an order. Shoutout to Katie who really made my shopping experience a good one.
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February 2022 by Michael Horton
It has what J. Crews have plus friendly staff when I visited.
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January 2022 by Lara B.
Not a fan of this location. Times are tough, but staff is MIZ and unpersonable. I feel like if you're going to work in a field where you interact with people there should be some element of rapport and sales. All this store does is make me not want to support J. crew brand because two days in a row now i had the same negative experience with the same staff. Tried to disarm with humor--nada. Super fun!
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November 2021 by lloyd bellinger
The staff and Products are wonderful
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October 2021 by Logan Fox
Good for nothing.
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September 2021 by Jeff Kirk
Staff seems a bit “judgy”…. But the store is always neat and clean!
