Jackson Hewitt Tax Service has received mixed reviews from customers. Some individuals faced issues with their taxes in the past, including mistakes that led to low refunds and high fees for corrections. However, recent experiences highlight the professionalism and helpfulness of the staff. Customers praised a young tax preparer for being polite, knowledgeable, and providing excellent service, despite the steep fees. Another reviewer appreciated the quick service and the warm welcome from staff. Overall, while some customers have had concerns about pricing and past errors, many are satisfied with the friendly and professional assistance they received.