JCPenney Optical provides a welcoming environment where customers can look and feel their best with comprehensive eye exams and a wide selection of eyewear and sunwear. The new manager, Flor, has received high praise for her exceptional customer service. She greets customers promptly and demonstrates a deep understanding of insurance plans, ensuring clients know their benefits. Her compassionate approach has helped restore confidence among long-term customers. Although there are some concerns about the store's physical condition, such as broken walls where frames are displayed, the positive experiences with both Flor and the doctor, Dr. Troutman, have made a significant impact. Customers appreciate the extensive variety of eyewear available, including exclusive brands unique to JCPenney Optical. The store also offers price matching for major contact lens brands. Overall, JCPenney Optical is committed to providing quality service and products while emphasizing a caring atmosphere for all customers.
The new Manager Flor is amazing! She recommended me to this optical and her service was great! She greeted me from when I stepped in and helped me right away! Thanks
July 2018
Such an awesome eye doctor . I do not remember the names of the ladies that took care of me but they were awesome . They made the experience so much fun and they helped me for an hour try and put contacts in . I recommend coming here it was the best experience I've had!! Thanks again ladies!
