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September 2023 by Gerardo C.
The manager Flor is amazing. She greeted us right away. She knew exactly what she was talking about. I wasn't looking on spending money but after she explained everything I knew I was getting what I was paying for! The only bad thing is the broken walls where the frames go, the frames kept falling when I put them back. Great upgrade on the manager and doctor! So now time to upgrade the store as well! Thank you dr troutman and Flor for the great service!
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May 2023 by Daria Wade
Great glasses !! Great I highly recommend
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April 2023 by Ella D.
The new manager FLOR is amazing. Needless to say she gave me back the confidence of being a long term customer! I walked in and she greeted me right away! I didn't know my insurance plan name and just by giving her my employer name she was able to tell me I had Davis! She explained how my benefits worked which I never knew and cared so much about me. Later that same day I come with my elderly mom and she was so patient! What an upgrade from the previous manager! Now this is what I call customer service and buyer compassion! It takes loving your job to treat customers like family!
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November 2022 by Niela Flores
The new Manager Flor is amazing! She recommended me to this optical and her service was great! She greeted me from when I stepped in and helped me right away! Thanks
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July 2020 by Jessica G.
I came here with my family to get glasses. The manager there was super friendly and bubbly! She helped me pick out glasses and even helped me with calling my insurance. My insurance wasn't going through and she had helped me call them and try to understand what the hold up was. They also have great prices for designer frames! I will definitely be a returning customer! I definitely recommend! (Spanish friendly)
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March 2019 by Lynn J.
If only zero stars were available... Went yesterday and was literally policed by some woman who kept marching around the small space standing behind me for no reason. My mom asked her for the price of a specific pair of glasses and she responded that the glasses were "different prices." The "sale" is supposed to be two pairs for $99 but we were quoted a price of $693.00 . They looked for a cheaper price and quoted $673. Of course they justified the $600 price difference with the complexity of the prescription. Guess what? The last pair of glasses my mom got were also from here and she can not see in those either--from day one. The optometrist who examined her yesterday confirmed that the glasses were made incorrectly. My last experience with them ended with them stealing a pair of glasses I ordered which were really sharp then replacing them with some crazy looking glasses I had never seen. We tried giving them another chance but never again. No wonder they are going out of business they should.
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March 2019 by Damian P.
I wish I could give them more stars but alas, working with optician (oh wait I have info for her) for almost 5 months on my moms glasses. Three times we had to return them and three times she gave us attitude. First off, as a representative of the chain you should be courteous, kind and basically civil with patrons, but when you purposely say " I don't see anything wrong with the glasses, ummmm maybe cause you don't see out of my moms eyes. Its been a really hard 5 months since this little hiccup was seriously going against my mom being self sufficient since she is a senior with limited ability. This seriously upset me since it seems the optometrist didn't seem to care and everytime we went in, she was dry and uncaring. One day I did let her know what I thought and she quickly changed her tone. It's like she didn't want to be bothered, least of all by a senior who didn't quite understand what was going on. After this I refuse to ever patronize this optical joint. I don't recommend it, sorry.
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July 2018 by jeanette korbel
Such an awesome eye doctor . I do not remember the names of the ladies that took care of me but they were awesome . They made the experience so much fun and they helped me for an hour try and put contacts in . I recommend coming here it was the best experience I've had!! Thanks again ladies!