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March 2024 by Gj
Exquisite. Prime location. Beautiful rooms. Comfortable beds. Excellent customer service.
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March 2024 by Mark Nolot
Beautiful atmosphere, great service, the food in the hotel is outstanding. Small plates to full meals, you will not be disappointed.
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March 2024 by Makeda Hampton
My 2-night stay was wonderful. Was fortunate to have a suite on the executive floor. The breakfast was good. There were vegetarian options which pleasantly surprised me. The heat in the bedroom area of the suite didn’t work, even after a maintenance technician “fixed” it. I had to turn it off eventually because it was blowing cold air. The living room was the only place where the heat worked.The other issue I had was at check out. Someone named “Eitan”(sp?) did not ask how I could be helped until I finally spoke first. He was very curt & barely looked up until I gave him my room number which indicated the executive suite. Then he decided to try to be nicer, but it was too late. It barely takes 1 minute to print a receipt and by then his attitude already left a bad impression.It shouldn’t take having an executive suite to receive good customer service. He should be kind to everyone, period.Aside from those things, I had a very nice stay.
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March 2024 by Oliver Alonso
I'm utterly disappointed by this hotel, despite it's luxury Brand, I think they have fallen short with what you would expect, as the elevators are quite old and you could get stuck in one of them, they also have continuous issues with their key systems. Despite their Fitness room facilities having a good amount of equipment, be prepared to share with lots of users even at 5 AM as it gets super crowded.I am hesitant whether I will stay in this hotel ever again.Walkability: Close to downtown
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March 2024 by Tamara Thomas
Rooms: Nice spacious (clean)rooms, bathroom was a dream. Robe and slippers included room. 24 hour parking is $63. Great downtown locations with plenty of entertainment nearby. Restaurant on site. Bar on site.
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March 2024 by marquell jackson
If you find yourself in need of a luxurious escape in Chicago's bustling financial district, then look no further than the JW Marriott hotel. This gem of a hotel boasts top-notch accommodations and impeccable service that will leave you feeling like royalty. The rooms are spacious and elegantly appointed, with plush bedding that guarantees a good night's sleep and stunning views of the city skyline. And let's not forget about the bathrooms - they are truly a sanctuary for relaxation, with their deep soaking tubs and premium bath products that will have you feeling pampered from head to toe. So next time you're in town, do yourself a favor and book a stay at the JW Marriott
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March 2024 by TarayqHussaini Syed
Avoid late night walking. I mean the McDonald’s across the street isn’t the safest place to be after dusk is what I observed.
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March 2024 by Dean Kim
Stayed at the JW Marriott Chicago for 2 nights/3 days last weekend. Rooms were clean and spacious, staff were courteous, and the location made it easy to tour the city. The indoor pool was a great bonus (and I learned only after using the heated pool for the final time that you can turn on the jets using a switch near the tub).
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March 2024 by Hubert Jolly
Great location. Room was renovated but coffee machine is disappointing for a J.W.
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March 2024 by Olga Taylor
Beyond
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February 2024 by 77lonwolf
The rooms were clean. We went out to do our work for the day. Came back to our room. Everything was clean beds were made. Fresh towels plenty of toilet paper. And some little plastic bottles of water.Nearby activities: There are near by activities. But unless you’re familiar with Chicago. I don’t recommend trying to walk around downtown. It’s really easy to get lost.Food & drinks: There’s plenty choice restaurants near by. I’m not a drinker. Other than ice water.
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February 2024 by Natlie R
The decor is beautiful. I love the view from the room. The toilet is in a separate room and is kinda small. The shower area is also separate and is a nice size. Definitely would come back. The location be careful with parking, I would recommend a parking garage within walking distance.
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February 2024 by Wawan Soerachman
Great hotel. Old school luxury at its best. Great location too in the heart of Chicago.
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February 2024 by Dustin Kilway
The rooms are fantastic and feel very high end! ?
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February 2024 by Charles Hexter
Good rooms with amazing bathrooms, place was feeling a little dated but the gym and pool were great and a really nice locationRooms: Large rooms with comfortable beds