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November 2023 by Frank Schulz
This was far and away the best hotel experience I've had in many years (and I've had many). It started with the front desk during check-in, being exceptionally accommodating and friendly and continued through our stay. They should be rated as a five diamond hotel. There's no question that we'll be
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November 2023 by Susan Henkel
This lovely Kimpton is located in the Financial District and well located for this 60th birthday celebration. Room is well apportioned, double queen, spacious bathroom, robes, a variety of pillow options. Check in is on the 2nd floor. Staff was very friendly and attentive. Doorman hailed us a cab, front desk was able to give us a late checkout. Next room had a barking dog, but it wasn’t an issue for us and the dog didn’t bark continuously.
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November 2023 by Anita Rao
I was reluctant to write this review as I wanted to focus on the positive memories of my wedding day. However, I wanted to share my experience in case it could spare a future bride.I worked with Rebecca, the Groups Room coordinator for our guests' wedding day weekend stay. She was initially responsive, but as the weekend neared, her communication dropped off in spire of emails, phone calls, and voicemails. Ultimately, her colleague had to get a hold of her.When we finally connected with Rebecca, we provided a guest list and inquired which guests had booked rooms. She informed us she did not know, nor did she make any attempts to find out. Similarly, when asked, she did not know, nor find out, if guests received their gift bags -with expensive, personalized items - that we left at the front desk as instructed. When we called after the wedding to pick up the extra gift bags, they informed us there were none left.Overall, the hotel process was unclear, and communication was lacking, resulting in added stress during the already stressful wedding weekend. However, some staff were exceptional, including the valet, so they made up for the negative experiences.I share this not to tarnish reputations, but for you to have more information as you plan out this day, you worked so hard for.
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November 2023 by Wally Dutkowski
Rooms were clean & comfortable. Food service was iffy. Took 2 hours to reach room service. Also, tried to dine in and were told they were close because they were shifting from breakfast to lunch. Never experienced that in a hotel before. Good restaurants nearby, just not as convenient.Update a week later. Received a call from the manager, who apologized for our experience. Assured us she would address these issues with the food service staff. Very professional response and hopefully improvement in the hotel's service. A win for everyone.Nearby activities: In the heart of Chicago, close to everything.
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November 2023 by Corey Marcel
Really well done renovation of an older building. The hotel is super cool without feeling stuffy or too cool for school. Great dining options at the hotel and the Starbucks in the morning was clutch. I recommend ordering your Starbucks on the app to avoid the line as it gets busy in the morning.
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November 2023 by mike null
The Chicago hotel market is huge and there is a great deal of competition. This hotel excels at trying to take of its guest. I felt at every step the staff was always attentive, The staff has a wide demographic regarding age/ culture, a plus. Great location!
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October 2023 by Jaisal Maru
Service was good. Property is beautiful, has marble ceilings and stairs on ground floor. On-site there are couple of restaurants one has wine socials and happy hours. I had dinner in one of them and food was pretty good. Although rooms are updated, need to be careful about which room you are getting, mine was near the elevator corridor so pretty noisy. Also the was a pillar next to the bed, did not like the room.Rooms: Room I got had pillar right next to the bed, which the room weird. Had interrupted sleep as someone knocked the door late night , also there was some noise in the corridor.Food & drinks: Two hoot restaurants in the building. Filmore restaurant had awesome food and good service. Bang bang shrimp was pretty good.
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October 2023 by Matthew Taylor
Had one young lady that seemed to enjoy her job and the doormen were very nice, but the rest of my encounters with the staff were underwhelming. While the young lady worked to store our bags on our final day, the other man working reception was going to make us wait until someone else returned. It did not appear to be for lack of knowing what to do, but that he didn't really care to assist. Great location though, minutes to museums, Cloud Gate, etc., and very nice rooms.Walkability: Within walking distance of the Magnificent Mile, Cloud Gate, Navy Pier, etc.
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September 2023 by Miss Notnice
An amazing experience, I came from Canada and sadly forgot to put a travel notice on my credit card. My card was locked until 11pm when I got there at 3pm. Jaylah and the manager Roderica were so sweet and were still able to find a way to help me into my room. The room was very clean, staff was very sweet and the hotel was next to everything I needed. Definitely became my first choice for when I come back to Chicago!
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September 2023 by Yevgeniy Isayev
A gem of a hotel! Excellent location & incredible & very attentive service!Great value too! For downtown Chicago hard to find something better!Especially want to mention front desk host: Andrew: he was so helpful & thoughtful!Thank you Kimpton Gray! We’ll be back!
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August 2023 by Evan Ferree
Room was fine but cave like. Low lighting and the only thing visible out the window was a neighboring building. I know, downtown Chicago, that’s what a window looks at but just saying, no view. 925am on a Sunday morning, housekeeping starts pounding on our door. Checkout is more than 2 1/2 hours away and they’re already pounding on the door? Did my credit card get declined? Is there an emergency? Nope, just housekeeping applying their superior intellect and pounding on rooms that have not checked out and weren’t expected to for 2 1/2 hours. So much for a peaceful morning on vacation, no sleeping in at the Kimpton. Better get up so their cleaning staff can do a job that couldn’t possibly wait until guests have checked out. Never heard of a kimpton hotel? There’s a reason. Do not stay here.
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August 2023 by Roshaneh Jaffer
We spent our one year anniversary here for 3 nights and absolutely loved this hotel. The rooms were beautiful, the service was impeccable, and location was great. About a 10 min walk from the bean, peacefully and conveniently situated. Their coffee & cold brew bar is pretty cool too! Would definitely stay here if we come to Chicago again!
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August 2023 by Ariel Schneider-Bray
Honestly, truly I’ve loved every Kimpton I’ve ever stayed at however the Gray had a very classic and warm feeling to it. I was happily greeted at the front desk and allowed an early check in, which was great because this was a booking just to enjoy my birthday. The room was gorgeous, spacious, clean, and comfortable. I was impressed with the comfortability of the bed and the styling of the bathroom. I ordered room service from the restaurant associated with the hotel and it was delivered quickly and was delicious. I forgot some toiletries and the hotel staff quickly responded to and delivered my request with a smile. Sometimes in bigger cities service tends to lack but not here at The Gray: thru aims to please.
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June 2023 by Franklin L. Stephenson
The atmosphere and service was wonderful. Above all the hotel provided a feather/down free room. This was a first in 20 years of travel. Usually when we request feather free there are feathers and we have to deal with management then housekeeping management, this was not the case. Would definitely visit again.
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June 2023 by Sarah Todd
This is a Timeless Exquisitely decorated Hotel. There was a little issue with the cleaning service as a few days in a row our room was not cleaned but once we brought it to their attention housekeeping made up for it. It goes without saying when there was a problem they certainly handled it well, and that's the key.Employees were all very friendly and attentive and made our stay a pleasurable one.
