-
February 2021 by Veronica C B.
First of all I want to rate them as 0 not 1. I can safely write a review now that I have calmed down, it only took 5 years. In 2016 I had a moving company paid and ready to go on the date of my move when Walter Alvarez CALLED ME and begged me to change to Legion Express. It took some time but I changed because of his broken promises and lies. This man gave me quotes that were lower than the previous moving company had given me and then he ended up charging me thousands more than what was agreed upon on the day of the move when I could do little to nothing. But that was not the worse part... His workers were much too casual, they were disrespectful, they drank beer on their breaks, and they refused to pack all of my things leaving me to have to rent a U-haul to complete my move. They took all of the cords off of my TVs and until this date I have not found them. They took the curtains and rods down and placed all of them in different places and I have not found the rods yet. They did the same to my computers, I have no cords. The so-called lead worker had harsh words with me and threw out my CD collection of over 1500 CDs that were purchased over a period of many years, some were specials that can never be bought again. They broke many of my items and offered no apology nor did they pay for or even acknowledge any wrong-doings. So many of my valuable and sentimental were gone that it has taken me 5 years to recover from this move. I was shocked that a moving company and it's members could be so cruel. I write this today (Feb 2021) because I am still not recovered from this move. It left me depressed over things I had my whole life, things that my mother had given to me and they were nowhere to be found; things I had been given over the years were just gone and I will never see them again. What a horrible company and I would suggest that NOBODY should ever use them to move. They are thieves and big liers!!!
-
November 2017 by Jean W.
This company is the WORST! It's been over two years since I used this company and Walter and Allison Alvarez are refusing to pay me for my lost property. I believe they STOLE my property. They will not response to the BBB, Attorney General, DOT. I am sure God will take care of them.
-
September 2017 by Ольга Темченко
I received my staff really fast. No delays. Friendly staff! Definitely recommend!
-
April 2017 by B Williams
This company has owed me for over a year now and is still refusing to pay. I now have a complaint in with the DOT on the Federal level. I am waiting to see what they will do to this Company. Hopefully, their license will be pull, until they learn how to treat customers. I have been told that this company is operating under a false license and will not return the Attorney General's calls or answer any letters. Hopefully the DOT is still searching and will make him pay. I wonder if the IRS can charge him (Walter Alvarez) for all the items he has taken, damaged and refuse to reimburse his customers. Hopefully, if we keep putting the word out, he will have a drop in customers! GOD will take care of him!!!!
-
March 2017 by Bud Walker
For starters, in my opinion and I am not an attorney, Legion Express unilaterally breached the Binding Estimate that was signed by me and agreed to by both parties. 1. The Binding Estimate was for a direct shipment from my home in Naperville, IL to a home I purchased in Raleigh, NC. Further, the shipment was not to be handed off to another third party motor carrier per the Binding Estimate. According to the Federal Motor Carrier Safety Administration document Your Rights and Responsibilities When You Move document, motor carriers are required by law to identify the names and addresses of any other motor carriers, when known, that will participate in the transportation of the shipment. On the day my shipment was supposed to be delivered in Raleigh, I received a call from a Charlotte based motor carrier delivering my shipment informing me there had been some kind of accident and my shipment would not be delivered that day. 2. In addition to handing the shipment to another motor carrier which was not approved by me nor would it have been approved by me if I had known, the shipment was supposed to be a direct haul as the miles indicate on the Binding Estimate indicate and agreed to by Legion express. Charlotte isn't even on the direct route to Raleigh from Naperville, IL. From there it only got worse. I moved 36 items many of which were large and heavy. My shipment filled up most of Legion Express's 16' or 18' truck. All of the items were woodworking equipment, and several of them were on mobile bases made of 1/8†thick steel because several items weighed between 150lbs. to 450 lbs. with cast iron tops. When loaded on Legion's truck in Naperville, IL, the heavy items were rolled unto the truck's electronic lift gate and put into the truck. I witnessed the loading, and everything was good as the truck left the house. But when the items were transferred into the other motor carrier's truck in Charlotte, I believe both carrier trucks were backed up together so all of the heavy items could be rolled directly from one truck to the other. Apparently no one even gave any thought to unloading these items from a truck without an electronic lift gate. So when the heavy items were unloaded in Raleigh, the mobile bases did not work out when trying to roll the items down the truck ramp given the slope of the driveway, and length and width of the ramp. Literally at the bottom of the truck ramp every heavy item and its mobile base had to be carried out farther from the bottom of the ramp to unload. As a result, every mobile base had heavy items dropped on them to the point where the 1/8†steel was broken and/or bent to the point where the mobile base was no longer mobile with nothing on it. The mobile base for the 450lb. cabinet table saw was too wide to be used on the ramp. So you can imagine how disastrous it was as the two moving guys had to carry it down the truck ramp and then dropped it on the mobile base. Surprisingly, the cabinet saw mobile was the only that wasn't broken. When I told the movers the house had a residential elevator which could be used to move the saw to exposed basement, they either did not understand what I said given their native language was not English (Russian ?) or just decided it wasn't necessary. So while I went to get a screwdriver to remove a few parts from the cabinet saw so it would fit in the elevator, the movers decided to try and roll a 450 lb. table saw on the lawn which has a significant slope to the backside of the house. To understand how stupid this was imagine trying to roll a refrigerator, which also has 4 small wheels to make it mobile, along the grass. At one point, my $4,500 cabinet almost went rolling down a 40 foot drop off in the back of the house. Litigation wasn't a viable alternative for me. To file a lawsuit against Legion Express, the contract requires the lawsuit to be filed in Broward County, FL, and I would have to pay Legion Express's reasonable legal fees, administrative costs and court costs incurred as a result of lit
-
March 2017 by Kristen Ward
Would in no way recommend this company. First of all they brought too small of a truck. Asked repeatedly if it would all fit and was assured that it easily would. Then proceeded to jam (and tear holes in) a 5 month old mattress in the door all because door would not shut due to being too small of a truck. Propped ladders and dollies against it so the load would not fall out the still open door. Packed the truck until 10pm making noise in neighborhood. Ended up forgetting a bunch of stuff out on the lawn(patio furniture set) due to it being dark, which now ended up being left behind for new home owner. Ripped said mattress, broke motorcycle plastics, broke dyson vacuum. They then ended up charging $2000 over the initial quote. When we filed a claim for above mentioned damages (plus others) it goes to a second party and they estimated $56 would cover the damages!?!? WHAT??? Finally agreed just to be done with the whole situation, and still to this day, ONE YEAR LATER, never received the check. When contacted, the second party said they did everything they had to and now we need to bother the moving company to get the actual check. Lesson learned.
