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January 2026 by E M P
Dwyane has the best customer service. He went out of his way to help me. Thank you Dwyane!!
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January 2026 by Maude Cottone
got my lenses repaired for free in minutes! staff is sweet. 🩷
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January 2026 by Connor Rucinski
Frank and Tiffani were exceptional. They went above and beyond to help me have a great experience. Frank even guided me through the process of purchasing new frames. 10/10
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January 2026 by Nicole H.
I had a great experience at LensCrafters. Armani helped me fixed my glasses and was extremely hospitable, kind, and professional. Excellent customer service—I really appreciate the help
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December 2025 by James Middleton
cinthia cruz is the best!!!
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December 2025 by Matthew Kasewurm
Great service from Armand.
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December 2025 by Dashaunta Waddell
I would definitely recommend this location. Staff is warm, welcoming and very helpful. Amna did my examine and answered all my questions. Armani took time to help me find the perfect pair of glasses. Explained maintenance and made sure I left feeling comfortable. The choices are plentiful. I got a new pair and update my old pair. Will definitely be back for followups.
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December 2025 by Jillian Marron
needed a quick adjustment on my glasses and didn’t feel like driving out to my Dr in the burbs- Frank had me in and out in 5 minutes! Thanks Frank!
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November 2025 by Natalie J. Reyes
My mom and I came in to have her frames adjusted, and Armani was kind enough to help us within a few minutes. Can’t say enough about their warm team!
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November 2025 by M R
Horrible customer service never coming here again
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November 2025 by Desirae Chavez
Frank was amazing with my readjustment!
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November 2025 by Maria Munoz
I had a great experience through out my visit for my annual eye exam. Everyone at the store was so nice and welcoming. They answered all and any of my questions and explained stuff for me, such as new eye exam tech I wasn’t aware of since my last visit at a LensCrafters. This location might be my favorite one as well, they really go above and beyond!
Add in edit: also the parking is definitely a plus!
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November 2025 by Victor Salguero
Armani's customer service is top notch. He was able to readjust my sunglass lens within minutes. He was polite and elegant. It's nice to know great customer service still exist. Thank you Armani for you professionalism.
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October 2025 by Pierre
I came in with a warranty letter from Ray-Ban, clearly issued by LensCrafters corporate, regarding my glasses that wouldn’t charge. The associate referred me to the manager, Dennis, who didn’t even take a moment to investigate. He dismissed the issue outright and told me I’d have to go back to the original store where I purchased them — despite the letter stating otherwise.
No effort to help, no courtesy, just a flat refusal.
I ended up driving all the way to the River Forest location, where the staff was far more knowledgeable and respectful. They honored the warranty without hesitation and made the return process smooth and easy.
If you’re looking for accountability and customer service, I’d recommend skipping this location entirely.
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October 2025 by Steve Shore
A little crisis when the screw popped out of my glasses while I was riding my bike. I am extremely nearsighted. I am very grateful to Armani at lens crafters on North Avenue who quickly resolved the problem.
