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August 2023 by Ajla Kantarevic
The most wonderful experience stopping by yesterday to grab some dried lavender. Rebecca the store manger and her employee Marie were a delight to work with. Beyond professional and kind and helpful. They were a delight to work with. Excellent customer service. Thank you both so much.
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May 2023 by Eric Wagner
Very friendly and helpful. I enjoy the brand but the store experience makes it even more worth it. I unfortunately can’t remember the lovely women’s name who helped me but she was the store manager, and a delight. I will be back.
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February 2023 by Jasmine Huang
Um it’s supposed to be open now but it’s not! It’s 6:30pm on a Thursday and the store hours say it’s until 8pm.
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April 2022 by C T.
INCREDIBLY POOR CUSTOMER SERVICE! Today, I went into the store on my lunch break. I wanted to restock on a body oil I had purchased previously but was confused on which. I was greeted by Angie. She welcomed me in and showed me to the body oils. There was a new one on display that I tried. When I asked if there was a tester for the Fabulous oil, she said the company doesn't really do testers because of COVID. I normally wouldn't say anything to this but there was literally a lotion tester (and several other creamy testers) right next to us. Keep in mind this is a fragrance store so a customer wanting to smell a product before purchase isn't abnormal. I very clearly wanted to smell the Fabulous Oil, but she did not offer to create a tester nor were there any other items with the same fragrance as the Fabulous Oil. She repeated that it had Shea butter so it had a Shea butter smell, which was not helpful. She stood behind and watched me the entire time I was in the store, including when another guest walked into the store. Frustrated by her lack of help, I picked the bottle up and opened the top to quickly smell. While it did have a shea butter smell, it was also had a floral fragrance which I would not have known otherwise. When I placed the bottle back, she puffed like she was annoyed. I turned to look at her and she said "next time, if you want to smell something, ask first and I can point you to something similar. Now, I can't sell this bottle." She then offered to test it on my inner wrist. How stupid?! IDID ask and was very clearly interested in the product but wanted to test it first. We went back and forth about this. I walked out and went to Sephora (I had been trying to get to L'Occitane for about two weeks but the store closes an hour earlier than the time posted so I could never make it. I only intended on going to this store to purchase a product and leave back to work. Never intended on going to Sephora). I came across the same issue at Sephora BUT the lady that helped me OFFERED to make a tester out of one of the oils which I declined but she insisted. I bought that $50 item. Angie could use some re-training. Missed a purchase opportunity and I'll likely never use this brand again.
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December 2021 by Me Me
I love the manager Becky and her place is awesome !!!
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June 2021 by Jennifer Shaw
L'Occitane fan from way back when I lived in Paris and had a L'Occitane shop right on the corner where my apartment was! Anyway, in Chicago now <3 <3 <3 and loving it, and THIS is my favorite location in the city. BEAUTIFUL array of products (fragrance, in particular) and extremely polite and attentive employees. I work nearby so this location is a godsend for me. Five stars -- and I'll be right back!! :D
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December 2020 by R O
I went in to return some gifts I had ordered online. The tag said 2019, which is why I was returning them, since I ordered and received them in 2020. The associate said no returns could be made due to the pandemic, but I could go to the other location and return my items there. Which made no sense, because I was never notified of any such policy. I had checked online, and it stated returns were accepted within 30 days, no stipulations listed. I will never be purchasing L'occitane products again!
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April 2020 by Charles Davis
I like their soap and after shave cream.
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January 2020 by Aquamoonmagic
I arrived to this location around 10:30 am on Christmas eve to buy my grandmother one of her favorite lavender bath products as a gift. When i walked in, I saw 2 women who seemed to be regular sales associates and a women who seemed to be the manager. I walked over to the lavander section and asked one of the sales associates if they had any more lavander gift sets and she dryly replied no, we sold out a while ago. Then continued on folding gift boxes. The manger walked by at this time and informed me that they could arrange what ever products I chose in a nice gift box. The two associates who seemed to pick up on the managers words quickly echoed the gift box option. But they didn't do much besides that, it was AGGRAVATING because I was the only customer in store and they didn't seem to want to help me or even suggest other gift options. AND WHAT KILLED ME WAS I FOUND A SMALL TRAVEL SIZE VERSION OF THE LAVANDER GIFT SET that they didn't even suggest to me. The lack of skill and customer service in those two sales associates makes not want to go back back to that location again. I wish the manager could have helped me but it seemed she had to leave for a couple min to probably finish some tasks. Im sad i had to give this store 75 of my dollars.
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December 2019 by patty harlan
I spent my Christmas break in Chicago this past week. This store is fabulous. Even more of an asset is the manager who took the time to speak to me about my trip/plans. Girl, you made my stay complete. Warm hugs from Houston! THNX for the memory.
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September 2019 by Eli M.
Looking forward to the holidays! They always know what to offer us, and are full of energy. My favourite location to shop at.
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July 2019 by Helen Adair
I love the manager Becky and here place is awesome !!!
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June 2019 by MIKE GLIBKA
Had a great experience with MADRIGAL at the Armitage location very friendly and extremely helpful EXCELLENT service as always thank you .
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April 2019 by Loretta Taylor
Excellent great products costy but worth it
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April 2019 by Maria T.
Great products!
