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November 2023 by Brandon M.
I went into the mall to go to the OG LIDS downstairs which was closed. I got redirected up to this store and I'm happy I took the trek upstairs. The service was great and I was promptly greeted by Ronnie who was busy making custom hats. She took the time to help me try on a couple of hats to find my size. I ended up being a 7 5/8 and she also told me they charge $5 to bend the brim as the hat was a little tight on my forehead. All in all I'm glad I came through and I'm grateful everyone was so informative and kind!
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November 2023 by Joshua Donnan
So overpriced jerseys take $2 to make in China and sell them for $90-$300
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September 2023 by Jamnbon'o
Store very well stocked with all types of jerseys, caps and t-shirts.But unwelcoming staff.
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September 2023 by George Menendez
Went to this store 10 mins before closing to buy a jersey and one of the employees her name tag said macc told me I couldn’t try it on unless I was buying it. First of all lady who are you to tell me I can’t try on a piece of clothing before buying it. I thought this was a retail store trying to turn a profit. I bought the jersey because I needed it but would have walked away because of her unprofessional attitude. Terrible customer service experience here.
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June 2023 by que tea
I walked into a sports store, but instead, I felt like I was visiting a relatives house, the level of customer service, and professionalism that I received from Amos was unmatched! He carefully listened to my needs and provided multiple options that would satisfy me. If you’re looking for baseball paraphernalia, this is the place! They also have new and unreleased items that you really can’t find anywhere else within the city, and Amos was able to identify that that level of knowledge and depth is why he’s a valuable asset to the company, and the very reason why I will return to lids and spend more money
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January 2023 by Andrew Boyer
The lady working was very nice and helpful as I loaded up on merch. When I went to check out a guy took over who was very rude. They don't offer paper receipts, which is fine, but also no way apparently to opt out of marketing. The reason for the 1 star is because of the attitude from this guy about the concern. I said it doesn't make sense I can't get a receipt without also signing up for their marketing list to which he replied "it doesn't have to". From there I cancelled the transaction and walked out.
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October 2022 by Quentin Botineau
Meilleur Lids de Chicago tout simplement.
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September 2022 by David Connolly
Good selection of general stock but was hoping to see more hats for kids and unfortunately this store didn't seem to stock that much. However this store is badly let down by its staff we encountered on the day. Pretty unhelpful when asking about their prices versus the website, which most stores match, and mostly met with quiet mumbling and massive disinterest. A real pity and hopefully something that was just a once off.
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November 2021 by Dave C
Good selection of general stock but was hoping to see more hats for kids and unfortunately this store didn't seem to stock that much. However this store is badly let down by its staff we encountered on the day. Pretty unhelpful when asking about their prices versus the website, which most stores match, and mostly met with quiet mumbling and massive disinterest. A real pity and hopefully something that was just a once off.
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November 2021 by sean thompson
Nice location had quite the variety of hats and apparel
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October 2020 by Cory Williams
Very nice and clean place. The staff we're of great help and patient with me since I was buying for someone else. I don't know howto feel about the Trubiski Jerseys @50% off already.....
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March 2020 by Daniel Holt
Good quality, good price
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July 2019 by Esther Williams
I want to rate Macy's Water Tower as the number one sales and Chicago
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July 2019 by Lori Simmons
They helped me really well
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May 2019 by Robin Kizer
Nice store, plenty of sports jerseys, hats, t shirts and hoodies.
