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July 2023 by nancy trujillo
Always find something cute for my 4’10 and 110 pound body. :D
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July 2023 by Chris Bozer
Well presented store with a decent selection. Kind staff.
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June 2023 by Ashley Williams
Super friendly staff
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October 2022 by Iris Bichler
This Loft outlet location offers quite a large variety with very friendly service. I wish it would have longer opening hours…..
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October 2022 by Lisa P.
This store is conveniently located within steps of my job. Not necessarily a good thing if you know what I mean. Lol. On this particular visit, there was no greeting upon entering. My friend and I browsed the store checking out the fall collection. NOT once was there a "can I help you?" NOT once was there a "are you finding everything ok?" In fact, the two young ladies working were enjoying each other's company; laughing and talking in the middle of the sales floor and the security officer was on his cell phone. I did find something I liked, but had to stand at the register and wait to be noticed. Then my service came with an attitude. Made the purchase anyway because it's really hard to find petite and medium. By the way, prices are way too HIGH to be an outlet store.
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June 2022 by Liz Peterson
Great deals, friendly employees, clean store. Anthony checked me out at the register and was very kind and helped me maximize my discounts. I will be back soon!
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March 2022 by M.C. V.
This is a review of the Ann Taylor Outlet store at Chicago Prime Outlets. I visited the store to return a clothing article I had purchased the previous day. The salesperson claimed I could not return it because it was a "final sale" item. I did not remember seeing that anywhere in the store. I strode to the rack where the item was and found no signage indicating final sale there, or for that matter anywhere else in the store. The sales person and the manager replied to my observation by indicating the item was clearly on clearance as I could see. I pointed out that, yes, I could see that, but to my understanding they are not the same thing. We spent a couple of minutes with me pointing out that to customers such as myself a clearance item was not understood to be a final item unless it clearly said so somewhere, and them insisting it was nevertheless a final sale item. Very frustrating indeed! Then the manager said, in a chastising and unfriendly manner, that she would allow the return but it would not be done again in the future. I calmly replied to her that in the future I would suggest she be able to direct customers to anything in writing indicating an item was final sale and not returnable. I am a frequent customer of Ann Taylor and Ann Taylor Loft and was surprised and offended by the seemingly deceptive sales practice and offensive manner of the two sales people. I have never come across anything like that in that particular store in the many years I have been a customer. I truly hope this practice or behavior is not indicative of the store's policies. Unless I hear otherwise, I will submit complaints to the mall administration and the Illinois Department of Consumer Affairs. While it won't make up for my negative experience, I would hope it would prevent from something like this happening to other undeserving shoppers.
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February 2022 by Tracey Chambers
LOFT Outlet offers more than to hang out with friends for the whole day. There are a variety of souvenir stores. There is also a magic shop with ongoing magic performance. The price range os obviously higher but it makes sense in a tourist spot. The sea lions are definitely the highlight. You'll never get bored seeing them fight and push each other into the water! There are plenty of space and two decks of platforms so you can always find a good place to enjoy and take pictures.
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September 2021 by Kerrie Rovira
thx for Interesting shop=)
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July 2021 by Kristie R
Nice selection but not overcrowded. Fitting rooms are always unlocked and available. Store is clean.
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July 2020 by Ressie Bayer
4 stars because it was huge. Good selections of clothes n they had a sale. Made me feel like home in there. People are nice and respectful.
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March 2020 by Thu Nguyen Ngoc Yen
Nice clothes. Reasonable price.
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December 2019 by Brill Harrell
Didn't realize I was at the Outlet large markdowns were great. Will be back.
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December 2019 by Cher sniegoski
Additional help lost card they we're quite accommodating
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November 2019 by Jill D.
Staff fine, good selection but prices were not great. Felt like the non outlet store had better sales.
