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June 2023 by Chelsea Mann
Wow, what a pleasant experience. The staff were all genuinely friendly, super responsive and helpful. There was no competitiveness between them in who helped whom - they all seemed to work on the same team. This store has got it right!
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February 2023 by Sarah L.
Splurged $70 on a pair of jeans that spectacularly frayed in the crotch after 6 wears. Spent three months in limbo between "return it to the store" and "call customer service" because I wore them. Jeans should last more than six wears. The company will only give current sale price for a return they keep dragging out, and refused a fair exchange citing "company policy" on their defective merchandise. Terrible quality and terrible customer service.
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October 2022 by Ann C.
Bought 4 things online, paying with PayPal, none of them worked out. Returned the 4 items to the Weed Street location, and realized after the fact, that I was not refunded the entire amount (shipping was free) despite it stating "items will be credited for the price paid"Tried resolving the issue with Loft.com text option, and after a lot of back and I forth I was told there was nothing they could do since the items were returned in store, and customer service has nothing to do with the stores... So that was a waste of time. All around, a poor experience.
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April 2022 by Max Mache
Their building contracts private towing with a company that illegally tows paying Loft customers.
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June 2021 by pnina allali
Found several items that were both nice and inexpensive. Like that shop
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April 2021 by Brittany Morgan
It's out of my character to leave a review for a clothing store, but let me just say that the staff here are SO friendly, kind, and helpful!! Came in for a quick return right as they were going to close -- worried about cutting it close -- instead, they were so accommodating and cheerful! Allowed me to process my online return within minutes.They are also the ONLY LOFT location in Chicago open until 7pm right now. Thankful for you all!
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March 2021 by cynthia rodriguez
Very friendly and attentive staff and a great sale. I will definitely be back, these ladies are wonderful. Excellent customer service.
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September 2020 by Lindsey A.
I had a wonderful experience in this store today (9/18 430pm). Two sales associates in specific were so kind and fun to talk to, and made me feel comfortable. We chatted about our body shape and what styles work best for our figure. I wish I had asked for their names because they need to know they made my day. With such little human interaction these, talking to them made me feel like I was chatting with my girlfriends. Not only that but they were knowledgeable on how Lou and Grey sizes run (one if the women said she transferred from Lou & Grey on Southport). I haven't always had the best experiences in this store, years ago my office was 2 blocks away and I'd shop during lunch or to take a breather. Today, it felt like I was walking into a completely different store. Anyway, I hope they read this because it made my day and I'll definitely be returning.
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January 2020 by Christine F.
Ok the review about getting your car towed because you shopped elsewhere that wasn't attached to the lot, had me laughing out loud. That has nothing to do with loft, it's the towing company all over the lot with the big warning signs that you chose to ignore. This is Chicago, that's what happens! I have had nothing but amazing customer service here. I shop here often, they know my name, always greet me, and go above and beyond to help me! The staff is incredible, especially the manager. If they don't have your size, she will hunt it down and have it promptly shipped to you. Highly recommend you shop at this loft over the other chicago locations!
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September 2019 by Mary Anne Sharp
Love all their styles
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November 2018 by CHAR Y
Great professional, business casual, or casual choices for any woman. Great clearance deals (most additional 40-50% off sale prices), weekly weekend deals (additional 40% off non sale items), amazing in house rewards, helpful staff, quality merchandise.
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June 2018 by Jennifer P.
Fantastic customer service! Gina is a rockstar and came through when I needed the perfect dress for a beach trip with my husband's company just 10 weeks after I had a baby (eek). While the Weed Street location didn't have the right size, she was super quick to order it from Deerfield and have it rush shipped to my house. A huge THANK YOU!
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June 2018 by S. Coleman
Always get great customer service here.
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June 2018 by Querida Ellis
Whenever I need professional-looking clothing that I want to pay sale prices for, this place is it. The staff is friendly, but the parking quickly fills up. Get here early.
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May 2018 by Julia S.
they will have your car towed if you leave the lot!!! do not leave your car in the lot to shop elsewhere.