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December 2023 by Ronald Kottkamp
Beautiful hotel very nice rooms
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October 2023 by Michelle McNabb
The store was very clean, however the older lady in charge of the dressing room was very rude. I went in to get a shirt for an event (I'm from out of the area and the one I brought got ruined) and while looking was continuously pressured to "go upstairs, shirts upstairs are all on sale, go upstairs" after being asked to "go upstairs" several times by her I was unable to find anything and the other section was for petite women (I am NOT petite). I came back down and was able to find some things I was interested in. I was unable to get the older employee to get me a fitting room, and was assisted by a very delightful woman by the name of Michelle who got me situated. Overall would not recommend unless it's an absolute emergency.
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June 2023 by Nicole Duarte
Wonderful shopping experience. Matt gave first-class service bringing different sizes to the dressing room. Highly recommend for the warm welcome alone!
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October 2022 by BooBoss 2
A nice store. Employees are helpful, and is clean+organized.
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January 2022 by Bill Barlow
My wife LOVES this place. I patiently hold the bags and secretly look for a chair. cCOVID has removed most chairs from retail stores. I miss the old fays.
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January 2022 by Fork U Academy (Bill Barlow)
My wife LOVES this place. I patiently hold the bags and secretly look for a chair. cCOVID has removed most chairs from retail stores. I miss the old fays.
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October 2021 by Lady Abbo
Great selection and great sale!!
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August 2021 by Cindy G.
here all the time and usually don't have a problem with staff and they have gone above and beyond to check if an item was at another location - but today I was very much clearly on the phone in the fitting room and a lady came up to my dressing room insisting to see what I brought in ?? Kept standing outside until I showed her what I had on and what was inside ? She kept asking if I also had brought in another item I didn't even look at. making me very uncomfortable. Never been profiled here before very disappointed idk if she was management or not never seen her before she was on older woman in all white.
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July 2021 by Samantha Woods
Went there to browse and ended up trying a few things on, Paula, in the dressing room ended up helping me and I found 3 outfits! I’m horrible about knowing which things go together and she was amazing! She made me feel good about my body and gave me the confidence to buy the fun outfits!
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June 2021 by Alexander Bui
Horrible customer service and the person in charge of the fitting room does not know how to treat women. Was very inconsiderate to my wife's body type and shamed her for her curves when she asked for there opinion. If you work with women, you should know how tough it is for women dealing with body insecurities to try on clothes.Shame on you and you should know better. Hope you can learn from your mistakes when dealing with women.
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April 2021 by Debra Ruth-Svoboda
I was able to find everything I was looking for. The staff there was very helpful.
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December 2020 by Natalie J.
Retail staff was great. But feel bad for the management they have to put up with. Went in to make a return because I bought a pair of jeans online from Loft not knowing my exact size with their things.. When I walked in the staff was friendly to me and I spoke to the manager at the front counter at the register.. When I said I wanted to make a return because I ordered a wrong size, the manager rolls his eyes and says "oh fabulous" couldn't even mask the sarcasm. Will never ever recommend this specific store! Management teams needs a revamp. The staff is very friendly nevertheless.
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September 2020 by marta iwanaszko
Great staff and quiet atmosphere make Michigan Ave store a pleasant place to visit!
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September 2020 by Armando Gonzalez
Great selection, friendly staff
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July 2020 by Ruby Ramirez
I am a newbie when it comes to buying Saree. I walked in the store and the lady is very helpful to help me with my first experience in picking Saree. One of my best friend is getting married and I want to dress to honor her culture at the wedding.
