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February 2024 by Deanna S.
Deserves high rating. Always nice and helpful staff. Store is clean and easy to find what you need. Also enjoy getting my Christmas trees with great results the past few years! Needed help with a paint project and the paint department has great selections and staff was super helpful! Appreciate that they acknowledge veterans and hire veterans for this store also!
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January 2024 by William Stutzman
Horrible customer service in the Appliance department and overall organization. They wrongly advised me about an appliance installation and I ended up needing to return the washer. Because I used a gift card, they said that corporate needed to send me a physical card in the mail. I didn’t receive any communication until a month later, only to find out the store was going to refund me in cash. After speaking with the general manager Ken, he told me he would give me money off a new set. He was out of town when finally received my refund. I explained the situation to the assistant store manager and said they couldn’t do anything about it, so I took my money elsewhere. DO NOT SHOP HERE!
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January 2024 by Dustin Phillips
Management is a complete joke here. Especially mark. If you don’t aid to his every call and do exactly what he tells you he will fire you. I refused to switch departments so he wrote me up for anything he could think of some things not even legal for the next three days then fired me. Do not go here Home Depot is way better and reliable
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January 2024 by Ric Morgan
Terrific customer service
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January 2024 by Cheryl M.
I have no complaints with the store except they sell a horrible appliance warranty. I have never had so many problems with an appliance warranty. The Lowe's Assurant Protection Plan is the worst plan ever. Please don't get this warranty, it will save you hours on the phone and frustration. I purchased it with an appliance bundle, dishwasher, stove, and fridge. Multiple mistakes made with the plan, but the worst was when they said my plan was cancelled. But when I spoke to another person they said it was mistakenly put under General Merchandise instead of Appliances. So, I called to make an appointment for repair and explained what the employee said she couldn't find my plan that it was cancelled. No one is on the same page there and when you need a repair they won't fix it. Horrible warranty plan. SAVE YOUR MONEY!
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January 2024 by Dano J. Steger
Purchased a $30 portable heater in Fall of 2022 and when the motor went dead I brought it back without a receipt and got half my money back via gift card. Bought a much better heater for the same price. Fair deal if you ask me. A+++++
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January 2024 by Yayo T.
Lowe's blows! I ordered cabinets on 12/29. I was supposed to get em 1/06. Welp. Still no cabinets. I get a daily runaround. No answer. Or same "tomorrow " answer. Nothing. I try to cancel an order that was NEVER delivered, and they wanna charge a restocking fee?!?! GTFO. Horrible customer service. To add insult to injury, i was hung up on by the cabinet supervisor, Sam. Great work bLowe's
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January 2024 by Dennis Evashenk
The store associates were not helpful and did not know where anything was in the store.
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January 2024 by Mark Olivares
Ace hardware is the place to go much friendly and helpful!
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January 2024 by DAVE KWITKOWSKI
the staff was not helpfulMy daughter went with my pick up truck to pick up a shower door and I had asked for them to get me anything to put on bed of truckCardboard or packagingNope couldn't be botheredThis is why I am a Home Depot guyNever going to Lowe's againI'm out of town, trying to finish the bathroom job and my daughters helping meLowes isn't helping me
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January 2024 by Nima
Great experience, friendly staff, and quick order pickup. Lot can be chaotic.
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January 2024 by ANNA JOHNSON
Very helpful employees, even when they were just passing by and didn't work at the department I was in.Flo, in kitchen design, was very helpful without trying to pressure me into buying anything
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January 2024 by Sadek Bakdach
Not everything is available
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January 2024 by jhrc office
Love my local Arlington Heights Lowe's. Staff is awesome.
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December 2023 by Maria T.
Excellent!
