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January 2024 by Aurora
I wish I would of read all of the negative reviews about this place before I spent my money here only to get robbed. I went in here the other day and needed a flat tire repaired. Was told they can patch it. Made me fill out all sorts of paperwork with way too much information then needed. Never have I had to do this at any other tire shop. Came back one hour later and received my bill, $55 for a patch! Then I was told that they checked underneath the hood and that all sorts of things were wrong with my car. Never did I ask for them to analyze my vehicle. They obviously were trying to rob me of some more money by doing a courtesy check on my car, which I never asked for. Point blank, if you want to get overcharged and bamboozled come to Lucas tire shop. Never will I come back to this establishment.
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January 2024 by Eric
My girlfriend's car needed an oil change. Shortly after dropping it off, the technician called her to say there was a 'nail' in one of the tires and that they could not repair it. He recommended replacing all 4 tires because the tread on the others was 'low' (see first picture). My girlfriend gave me the phone, so I spoke with the technician and said no. I later removed the ‘nail’ myself and found it to be a 1/2” screw that went sideways through the tread. The tire itself was not punctured in any way and there's no way they didn't see that.I understand that these places have to make money, but I'm disappointed that they would try to take advantage of my girlfriend like that and recommend something completely unnecessary. For this reason we would not return for any future services.
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January 2024 by Terrell Holden
This has got to be one of the most honest places I have been to. My fuel gauge had given me problems in the past and I would have it repaired only for it to cause problems again. The technician told me that I was under warranty it was a recall and that I should let Ford do it for free. I was blown away by the honesty.
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December 2023 by Em
I found a nail in my tire right down the street and came in. They ended up finding more issues with my tires and were very transparent about what was wrong. They were able to quickly and effectively fix everything in under 2 hours. They were also very friendly and had comfortable chairs while I waited. I've gone to quite a few car shops in Chicago and these were the some of the best prices too. I will be going back for any more repairs I need done!
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November 2023 by Alexander Orozco
Dennis was very knowledgeable and helpful about the situation. Gave great customer service, not just with knowledge and knowing what he’s talking about, but his temperament was very friendly. I recommend Lucas tire because of him
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November 2023 by Kiko A.
I brought my vehicle for an alignment, and the gentleman who did it came out to be great!!
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October 2023 by Danielle Bean
Not a great experience here. Took my car here for an emergency situation when I had glass in my tire. They were able to get me in right away (my normal shop could not) and did take the glass out no problem, which was great. They also did an assessment of the engine (I didn't request it) and claimed my serpentine belt was starting to crack and needed to be replaced and brake fluid flush needed to be done. Usually I would have said no and waited to take it into my normal place, but being that I was leaving for a road trip immediately after, I didn't want to risk it and did pay for both services. Fast forward a few weeks and I keep hearing a recurring noise when I accelerate. My normal shop looks at it and tells me it's related to the newly installed serpentine belt. I take it back to Lucas, and they replace the belt under warranty, but then claim that my AC compressor is dying and that it is wearing out my serpentine belt as a result, and quoted me $1300+ to replace the AC compressor. I declined and took it to my trusted shop, who confirmed that my AC compressor is perfectly fine and does not need to be replaced. Lucas installed the serpentine belt incorrectly and clearly takes advantage of customers by suggesting things that are unnecessary/expensive just to make a profit. I will not be returning.
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October 2023 by Steve Simmons
Lucas Tire & Autocare is a great shop that has kept my old Honda Civic going. I highly recommend the business; you'll receive high quality services, honest advice, and reasonable prices. I tell all my friends and family members to take their cars to Lucas Tire & Autocare.Services: General repairs & maintenance
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October 2023 by Mitchell Holsclaw
Honest and willing to explain what’s going on. When breaking down everything going on, he gave me it in lists of priority so I could match my budget to what was most important. Appreciate the transparency and knowledge!Service: General repairs & maintenance
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October 2023 by Monisa Ahmed
Came in with an unsalvageable flat 30 minutes before close and they fixed me up with a new tire at a reasonable price. Can't ask for much more than that!Service: Tires
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October 2023 by Jeff L.
Been coming to this shop for years, they're always fair and most importantly honest. They have made mistakes, but are always apologetic and make it right as fast as they can. Their waiting area which was once a few chairs between stacks of tires has received a great face-lift. The area is now inviting and comfortable. Thanks Lucas Tires!
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September 2023 by Lindsey M.
Took me in right away for an oil change and was great service. Very helpful and resourceful. Will be back next time! We've used them for tires as well and it's a great price and job well done. Super friendly staff. Garrett was so helpful and kind. And was great entertainment for my toddler as well
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September 2023 by Jerry E.
These guys are great. Winterized my car with the service I requested. Never got that feeling that I'm being ripped off because they are honest. My tech, Jonathan, was awesome and responsive. Been using Lucas Tire & Auto for a few years and have been really happy with them. They don't try and fix things that aren't even broke like my last mechanic. Highly recommend.
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September 2023 by Erin Ellen
Lucas Tire and Shop is reliable and fair. They do good work and usually beat anyone else's price! They just remodeled their waiting room and it is super pleasant and clean.
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September 2023 by Eliseo F.
Great service. Affordable and quick. Did not feel pressured to do more but they gave info on recommendations.
